Onboarding Specialist- Munu

Will You Help Us Bring the Future to the Table?

We think you might.

At Munu, we’re on a mission to transform how restaurants and bars run, grow, and thrive. We blend a deep love for food and tech with bold ambition --- creating tools that simplify operations, elevate guest experiences, and empower hospitality teams to perform at their best.

You’ll join a fast-moving team that’s scaling across the Nordics. We care deeply about quality, precision, and progress --- but we back it up with curiosity, humility, and a bias for action. We challenge ideas, not people. We share wins. We learn fast. And we never forget who we’re building for.

If you’re hungry to make an impact---to move quickly, build smart, and help shape the future of an entire industry---pull up a chair.

About the Role

As an Onboarding Specialist at Munu, you’ll play a key role in shaping our customers’ first experience with the Munu Cloud Portal. You are part project manager, part consultant, and part tech guide --- responsible for making sure our customers are set up for success from day one.

You’ll take ownership of the full onboarding process, from onboarding to training to quality assurance. You’ll collaborate closely with Sales, Product, and Customer Success to make sure every implementation is smooth, comprehensive, and tailored to the operational needs of each business.

This is a hands-on, high-impact role that blends technical savvy, project leadership, and a deep customer focus.

Your Mission, Should You Choose to Accept It

Own the Onboarding Experience
Take over customer relationships from the sales team and lead onboarding, setup, and configuration to ensure every new client hits the ground running.

Train with Precision
Deliver hands-on training --- both online and in-person --- to give customers the knowledge and confidence to use the Munu platform to its fullest.

Ensure Quality
Run rigorous testing and quality assurance to validate all hardware and software integrations --- from payment processing and receipt printing to data reporting.

Drive Project Success
Manage project timelines and resources, coordinate with internal teams, and troubleshoot issues quickly and thoroughly to minimize errors and maximize customer satisfaction.

Be the Face of Munu
Build strong relationships through every interaction --- on the phone, online, and onsite. Your reliability, knowledge, and demeanor represent who we are.

Use the Tools
Work skillfully across our digital stack --- including the MCP, CRM, Notion, TeamViewer --- to keep project info current, track activities, and share knowledge.

You’ll Thrive in This Role If You...

Have experience in project management, onboarding, or technical delivery --- ideally in a SaaS or tech-enabled environment

Are organized, proactive, and capable of managing multiple projects and deadlines

Communicate clearly and confidently with both technical and non-technical audiences

Are comfortable working independently, traveling regularly, and adapting to dynamic environments

Have experience using tools like CRMs, remote support tools, and internal wikis

Speak Norwegian and English fluently; fluency in additional Nordic languages is a plus

What Success Looks Like

Customers rate the installation experience highly and are up and running fast

Projects are delivered efficiently and with minimal error

Opportunities for upselling are identified and acted on

Technical issues are rare --- and when they happen, they’re resolved swiftly

Documentation and customer records are always up to date and accurate

What Makes This Opportunity Different

You’ll shape how a customer-first delivery experience is built and scaled --- not just follow a process

You’ll play a critical role at a fast-growing Nordic tech company with deep hospitality roots

You’ll work with smart, humble, and dedicated teammates who value quality and ownership

You’ll have the autonomy and support to grow your impact --- and your career

Who We Are

Munu is a Norwegian scale-up rethinking how restaurants and bars operate --- and thrive. Since 2016, we’ve helped over 2,000 hospitality venues run smarter with our Munu Cloud platform, integrating everything from POS and Booking to Inventory and Payments. Our customers range from local gems to national brands, and our reach is growing fast across the Nordics.

Backed by strong investors and built by a team that lives and breathes hospitality, we’re committed to growing sustainably --- without compromising on trust, creativity, or simplicity. At Munu, we empower our customers --- and we empower our people. If you’re ready to build something that matters, we’d love to meet you.

Let’s bring the future to the table.