Join Huddly as a Technical Support Specialist

Huddly is a fast-growing Norwegian technology company developing AI-driven collaboration solutions for the modern workplace. Our technology is used in meeting rooms worldwide, and we work closely with global technology leaders such as Lenovo, Microsoft, Jabra and Shure. From our headquarters in Oslo, we are building technology that is shaping how people collaborate at work across the globe. Joining Huddly means becoming part of the journey of one of Norway’s most exciting and ambitious tech companies.

We are looking for a Technical Support Specialist to join our small but high-performing Customer Success and Support team on a fixed-term basis covering maternity leave from 1st June 2026 to end of May 2027 (require availability during July 2026)

Reporting directly to the Head of Customer Success and Support, you will own first-touch triage and troubleshooting across the full Huddly product portfolio from hardware and software diagnostics through to end-to-end RMA processing.

Testing and using AI tooling, together with internal knowledge bases, your own technical know how and coordinating with QA, Engineering and Product to resolve cases efficiently, reduce escalations and keep customers informed at every step.

This position is based at our HQ in Oslo (hybrid with office hours 09:00 - 17:00)

• Triaging and prioritizing all incoming tickets in Jira Service Management on first touch

• Troubleshooting hardware and software issues across the full Huddly portfolio using support documentation, checklists and AI-assisted tooling to resolve tickets faster

• Processing RMAs end to end: assessing criteria for eligibility, getting approval. Coordinating replacement shipments/issuing credit notes according to agreed customer contracts.

• Managing customer follow-up within SLO targets, using canned responses and escalating to Engineering or Product only when all troubleshooting steps are exhausted and a clear handover summary is prepared

• Actively managing the Internal Pending queue, providing customer updates

• Documenting all resolutions clearly in the JSM knowledge base to reduce repeat escalations

• Keeping external support pages updated based on internal knowledge base changes to drive ticket deflection

• Working with the team to conduct in monthly reviews of repeat cases to create FAQs, update canned responses and improve ticket processing.

• 2--5 years in a technical customer support role, (preferably in AV, IT hardware or consumer electronics)

• A bachelor's degree or related AV certification (preferred). Relevant experience may compensate for formal education

• Working knowledge of video conferencing systems, cameras and network-connected devices

• Solid understanding of customer support processes

• Experience with Jira Service Management or similar ticketing systems

• Experience with RMA workflows and ERP systems such as Odoo

• Interested in how AI can scale your impact and help better serve our customers more effectively

• Strong written communication in English with the ability to produce clear, professional responses and documentation

• A process-driven mindset, you follow procedures consistently, document every troubleshooting step and flag improvements when you find them

• A proactive, can-do attitude. you manage your queue without requiring supervision

At Huddly, we create technology designed for inclusive and equitable collaboration. You will join a diverse, innovative, and highly skilled team working with world‑class products.

• A sense of purpose --- Huddly products are designed with inclusion and equity in mind, elevating the experience for both in-room and remote participants

• Flexible working arrangements built on a high level of trust (mix of home office and office days - office hours 09:00 - 17:00)

• A culture of knowledge sharing, innovation, and cross-functional collaboration

• Colleagues from all over the world in a vibrant, diverse workplace

Please submit your CV and answer the follow-up questions in English or Norwegian by 26th April. Applications will be reviewed on an ongoing basis.