Customer Success Intern -- E-commerce \& Performance Marketing

Customer Onboarding Intern @ Marketer.com

Oslo (Tjuvholmen) | Start: ASAP

6-month paid internship with opportunity for full-time role

Start your career in SaaS, e-commerce, and digital marketing

Marketer.com is scaling fast, and we're looking for a Customer Onboarding Intern to join our Customer Success team.

This role is ideal for someone who is passionate about e-commerce and digital marketing, enjoys customer contact, and wants to grow into a more senior Customer Success Manager role over time.

The internship runs for 6 months, with a clear ambition to convert the right candidate into a full-time position with a significant salary increase.

What you'll do
As a Customer Success Intern, your focus is on helping existing customers get the most out of Marketer.com. You will:

• Work directly with customers to solve real problems across analytics, creative, and campaign management

• Support customers using the Marketer.com app, as well as key performance marketing tools including:

  • Shopify

  • Meta Ads

  • Google Ads

  • Google Analytics 4

  • Google Merchant Center

• Drive upsell opportunities and help customers expand their use of the platform

• Collect positive feedback and reviews from happy customers

• Make sure customers renew their subscriptions

• Escalate technical or complex issues to senior team members when needed

• Document customer feedback, recurring issues, and product insights for the team

You'll work closely with experienced Customer Success Managers and gain hands-on exposure to real e-commerce businesses and paid media setups. Expect to build domain knowledge fast, because you'll be exposed to new data points and real problems every single day.

You're likely a good fit if you:

• Are comfortable speaking with customers on calls and video meetings

• Have experience from high-volume customer-facing roles (hospitality, retail, customer support, reception)

• Communicate clearly and confidently in English (Norwegian is a plus)

• Are structured, reliable, and good at following through

• Enjoy helping people and solving problems calmly

• Are ready to work in an incredibly fast-paced, dynamic, and ever-changing start-up environment

You also have a genuine interest in:

• E-commerce and online businesses

• Shopify and SaaS tools

• Digital marketing and paid advertising (Meta, Google)

Bonus (not required):

• Experience with Shopify stores

• Exposure to Meta Ads, Google Ads, or analytics tools

• Online courses, side projects, or experience in performance marketing

Growth & opportunity
This internship is designed as a launchpad. During the 6 months, you'll:

• Build strong customer communication skills in a SaaS environment

• Learn how performance marketing works in practice across Meta and Google

• Develop deep product, platform, and industry knowledge

• Get real ownership over customer relationships and outcomes

For the right candidate, this role transitions into a full-time Customer Success Manager position with expanded responsibility, a meaningful increase in compensation, and potentially the opportunity to work from our US office in San Francisco or New York.

What we offer

• A real, hands-on role in a fast-growing SaaS company

• Clear ownership and responsibility from day one

• Structured learning and close collaboration with senior team members

• A collaborative, ambitious, and friendly work environment

• Modern office at Tjuvholmen, Oslo (gym and canteen)

• MacBook and the tools you need to do great work

• A paid internship with strong learning value and clear career upside.