Service Desk Manager

About the Role

We are looking for a Service Desk Manager to lead and further develop StormGeo's Global IT Service Enablement function. This role is responsible for the operational performance, structure, and continuous improvement of our Global Service Desk across Europe, APAC, and the US.

The Service Desk Manager owns the global intake model (Single Point of Contact -- SPOC), ensuring effective incident and change coordination, as well as service quality, transparency, and operational discipline.

This position is based in Bergen, Norway.

Main Responsibilities

• Lead and develop the Global IT Service Desk team across Europe, APAC, and the US.
• Own and continuously improve the global Single Point of Contact (SPOC) model.
• Ensure effective management of Service Requests, Incident Management, and Change coordination in alignment with established governance practices.
• Drive SLA performance and ensure transparent service reporting.
• Define, track, and improve operational KPIs and dashboards.
• Improve workflows, prioritization logic, and escalation pathways.
• Identify recurring issues and drive structured problem follow-up.
• Provide hands-on support during peak load periods when required.
• Maintain visibility over the asset lifecycle and coordinate procurement processes.

Core Requirements

• Leadership experience within IT Service Management or similar operational roles.
• Experience leading distributed or global teams.
• Solid understanding of modern IT infrastructure environments.
• Knowledge of ITSM practices and frameworks (ITIL certification preferred).
• Experience with Atlassian tools, including Jira Service Management and Confluence, as well as the Microsoft 365 platform.
• Hands-on experience in technical IT support or a similar operational IT role.
• Understanding of security principles, including identity management and endpoint management.
• Excellent written and verbal communication skills in English.
• International travel may occasionally be required.

Company Offers

• Global mission - Every day, we enable our clients to navigate a changing environment by unlocking the value of data.
• Smart, creative, and innovative environment, where you'll work alongside a talented and supportive team of professionals.
• Hybrid Work Model.
• International development opportunities to support your professional growth.
• Life insurance, health insurance, and a pension plan.

If you're a skilled Service Desk Manager, with a passion for impactful decisions and working with a dynamic team, apply now to join StormGeo.

We value diverse perspectives and welcome candidates from all backgrounds and industries. StormGeo offers a stimulating international environment where we challenge, encourage, and support each other. Get a glimpse of our culture and what it’s like to be part of our team by watching this short video: StormGeo.

**How to Apply:**To apply for the position, kindly utilize the provided application link. It's important to note that applications and CVs submitted via email will not be considered. We will be reaching out to suitable candidates continuously, so we encourage you to submit your application promptly if you are keenly interested.