Service Desk Manager

About the Role

We are looking for a hands-onIT Service Desk Manager to lead and actively contribute to StormGeo’s Global IT Service Desk function. This is a player-coach role where you will both manage a small, globally distributed team (APAC, EU, US) and work directly with day-to-day IT support operations.

You will own and operate our Single Point of Contact (SPOC) for internal IT support, ensuring efficient handling of all 1st line tickets while maintaining high service quality and responsiveness across regions.

In addition to leading the team, you will be a key contributor in resolving tickets, providing on-site IT support at our Bergen office, and occasionally traveling to Oslo to support users and local needs.

This position is based in Bergen, Norway.

Main Responsibilities

• Lead and support a globally distributed Service Desk team across APAC, EU, and the US.
• Act as the owner of the global Service Desk function and SPOC model.
• Participate directly in ticket resolution and day-to-day support operations.
• Provide on-site IT support for the Bergen office, including deskside assistance and troubleshooting.
• Travel occasionally to the Oslo office to support users and local IT needs.
• Ensure efficient handling of incidents and service requests with clear prioritization and escalation.
• Monitor and improve SLA performance and service quality.
• Identify recurring issues and drive practical improvements in workflows and processes.
• Maintain visibility of IT assets and manage asset procurement.

Core Requirements

• Proven experience in IT support with hands-on technical troubleshooting skills.
• Experience leading or mentoring a small team (formal or informal leadership).
• Comfortable working in a hybrid role combining leadership and operational support.
• Experience working with distributed or global teams.
• Familiarity with ITSM tools such as Jira Service Management and Confluence.
• Solid understanding of Microsoft 365 and modern workplace environments.
• Basic understanding of identity, endpoint management, and IT security principles.
• Strong communication skills in English.
• Willingness to travel occasionally between Bergen and Oslo.

Company Offers

• Global mission - Every day, we enable our clients to navigate a changing environment by unlocking the value of data.
• Smart, creative, and innovative environment, where you'll work alongside a talented and supportive team of professionals.
• Hybrid Work Model.
• International development opportunities to support your professional growth.
• Life insurance, health insurance, and a pension plan.

If you're a skilled Service Desk Manager, with a passion for impactful decisions and working with a dynamic team, apply now to join StormGeo.

We value diverse perspectives and welcome candidates from all backgrounds and industries. StormGeo offers a stimulating international environment where we challenge, encourage, and support each other. Get a glimpse of our culture and what it’s like to be part of our team by watching this short video: StormGeo.

**How to Apply:**To apply for the position, kindly utilize the provided application link. It's important to note that applications and CVs submitted via email will not be considered. We will be reaching out to suitable candidates continuously, so we encourage you to submit your application promptly if you are keenly interested.