At Ulvang, we’re passionate about the outdoors and create wool apparel that combines superior functionality and comfort for all conditions, so you never have to go inside again. We are conscious of our social responsibility. Our goal is to create functional, durable, wool clothing that looks great, keeps you warm and is kind to the environment---building the foundation for a more sustainable future.

Since 1951, we’ve been creating equipment for great outdoor experiences. Our story is shaped by countless moments---meetings, tough expeditions, and a few crazy ideas---that, though seemingly insignificant at the time, have built the Helsport we know and trust today. We'll continue to provide comfort when you've ventured far beyond your comfort zone.

Great Customer Service is one of the best marketing tools a company can have!

Therefore, we are now seeking a new colleague for a part-time (50%) Customer Service Representative position. You will play a key role in continuously improving and exceeding customer expectations by efficiently handling inquiries across various channels for Helsport & Ulvang. You will ensure a high level of service and expertise for both B2B and B2C markets, creating a seamless customer experience that strengthens our brands through a deep understanding of our products, customers, and systems.

Your Responsibilities:

Respond promptly and professionally to all customer inquiries
Exceeding customer expectations by efficiently handling inquiries across various channels
Provide expert advice on all our products
Ensure high customer satisfaction
Process orders, requests, and discrepancies
Issue credit notes in accordance with company policies
Pack and dispatch parcels
Work closely with other departments to improve efficiency in handling B2B and B2C customers and to increase the adoption of our digital tools

Who are we looking for? Must have qualifications:

Minimum 3 years relevant work experience
Very good native and English language skills, both verbally and written
Strong knowledge of digital productivity tools (MS Office/GSuite)
Strong knowledge of Order Management Systems
Digital mindset, good IT competence and experience with customer support

Knowledge and interest in the outdoor industry and outdoor equipment, along with a willingness to learn more, is a valuable advantage for this role
German language skills is a plus

Personal Skills:

Service minded and customer focused
Professional and team oriented
Structured and methodical preferably with a creative approach
Strong work ethics, willingness to get things done and commitment to going the extra mile
Ability to focus and prioritize important tasks
Proactive way of working
Open minded but willingness to adapt
Eager to learn and develop new skills
You have a genuine interest in nature and an active lifestyle

What do we offer?

You’ll be part of a brand dedicated to sustainability, creating high-quality products with a minimal environmental footprint.
Join a company with a passionate community of explorers and outdoor enthusiasts.
Collaborate with passionate colleagues who are deeply committed to the brand.
Employee discounts on all our products.
Parking, canteen, and modern office facilities.

At Brav, we are committed to fostering a diverse, inclusive, and equitable work environment. We believe that diversity in backgrounds, perspectives, and experiences enriches our workplace, ultimately benefiting our team members, customers, and community. We actively seek candidates from all backgrounds to join us in our mission to create the best foundation for our customers' outdoor experiences. We encourage individuals of all ethnicities, genders, ages, abilities, and backgrounds to apply.

Are you ready to transform exceptional service into our best marketing? We look forward to reading your application!

Application Deadline: 30th of April

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