Serving as the strategic liaison between STACK Infrastructure and appointed clients, primarily located in Oslo, the Client Services Director will be ensuring high-performing, long-term data center facilities services relationships across the portfolio. This client-first role is central to supporting, securing, and expanding client agreements while driving mutual value, operational consistency, using processes and techniques aligned across EMEA. This role is not a sales function, but it’s closer to the service management area, where the relation with the client and his satisfaction are key objectives.

Operating at the intersection of client advocacy and service delivery, the role collaborates closely with both direct and matrixed teams to ensure seamless execution and data center SLA fulfilment, process assurance, and sustained client satisfaction across international accounts.

Key Responsibilities

Client Engagement

Serve as the primary point of contact for assigned client accounts
Resolve service-related issues with speed and precision
Support and coordinate audits, ensuring full client confidence

Strategic Relationship Growth

Lead recurring service review meetings (weekly, monthly, quarterly)
Monitor and report on client satisfaction and performance metrics
Track SLAs and ensure alignment with agreed expectations

Service Delivery Excellence

Work cross-functionally to ensure optimal performance across internal and external teams
Coordinate follow-up on incidents and continuous improvement actions
Identify and support opportunities for Added Value Services and commercial growth
Facilitate smooth onboarding and transitions for new client accounts

Organizational Impact & Strategic Contribution

Drive process improvement and operational efficiency across client programs
Provide insight and feedback to ensure alignment with broader company objectives

Internal Collaboration

Communicate client needs across the organization to foster a culture of excellence
Educate teams on contractual obligations and service expectations
Deliver ongoing reporting and insights into client account performance

Competencies

Builds trusted relationships with presence, credibility, and respect
Empathetic and client-committed, with a long-term, partnership-oriented mindset
Self-driven and organized with a strong performance and delivery focus
Commercially aware with a strategic, big-picture perspective
Fluent in business English and local language(s); culturally adaptable

Experience & Qualifications

5+ years in client-facing roles within data center services, critical infrastructure, or adjacent industries
Background in service delivery, technical support, or sales operations
Experience with large-scale, international clients and matrix organizations
Graduate-level degree or equivalent experience in business or technical field (M&E preferred)
Proficiency in ERP/CRM platforms (e.g., NetSuite) and Microsoft Office suite

STACK Offers

Be part of a leading company in the Data Centre industry, committed to innovation and sustainability
A positive, dynamic and inclusive work environment
Competitive compensation and benefits

All applications will be treated confidentially. A background check is a part of our hiring process, to be conducted after accepting a possible offer.

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