We're looking for a Director, Client Services to join our team.

Serving as the strategic liaison between STACK Infrastructure and appointed clients, primarily located in Oslo, the Client Services Director will be ensuring high-performing, long-term data center facilities services relationships across the portfolio. This client-first role is central to supporting, securing, and expanding client agreements while driving mutual value, operational consistency, using processes and techniques aligned across EMEA. This role is not a sales function, but it’s closer to the service management area, where the relation with the client and his satisfaction are key objectives.

Operating at the intersection of client advocacy and service delivery, the role collaborates closely with both direct and matrixed teams to ensure seamless execution and data center SLA fulfilment, process assurance, and sustained client satisfaction across international accounts.

Key Responsibilities Client Engagement

• Serve as the primary point of contact for assigned client accounts

• Resolve service-related issues with speed and precision

• Support and coordinate audits, ensuring full client confidence

Strategic Relationship Growth

• Lead recurring service review meetings (weekly, monthly, quarterly)

• Monitor and report on client satisfaction and performance metrics

• Track SLAs and ensure alignment with agreed expectations

Service Delivery Excellence

• Work cross-functionally to ensure optimal performance across internal and external teams

• Coordinate follow-up on incidents and continuous improvement actions

• Identify and support opportunities for Added Value Services and commercial growth

• Facilitate smooth onboarding and transitions for new client accounts

Organizational Impact & Strategic Contribution

• Drive process improvement and operational efficiency across client programs

• Provide insight and feedback to ensure alignment with broader company objectives

Internal Collaboration

• Communicate client needs across the organization to foster a culture of excellence

• Educate teams on contractual obligations and service expectations

• Deliver ongoing reporting and insights into client account performance

Competencies

• Builds trusted relationships with presence, credibility, and respect

• Empathetic and client-committed, with a long-term, partnership-oriented mindset

• Self-driven and organized with a strong performance and delivery focus

• Commercially aware with a strategic, big-picture perspective

• Fluent in business English and local language(s); culturally adaptable

Experience & Qualifications

• 5+ years in client-facing roles within data center services, critical infrastructure, or adjacent industries

• Background in service delivery, technical support, or sales operations

• Experience with large-scale, international clients and matrix organizations

• Graduate-level degree or equivalent experience in business or technical field (M&E preferred)

• Proficiency in ERP/CRM platforms (e.g., NetSuite) and Microsoft Office suite

STACK Offers

• Be part of a leading company in the Data Centre industry, committed to innovation and sustainability

• A positive, dynamic and inclusive work environment

• Competitive compensation and benefits

All applications will be treated confidentially. A background check is a part of our hiring process, to be conducted after accepting a possible offer.