Global Technical Support Consultant

As a Global Technical Support Consultant, you'll be monitoring and maintaining terminals, firmware and networks for Inmarsat's Partners and end customers, sometimes as part of a Managed Service offering. If there are any issues relating to the 'Service Offering', such as configuration, upgrades, throughput, you'll be the first person our Partners and end customers will come to. Tasks can include documenting cases, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Most importantly, as customers cannot afford to be without safety communications for more than the minimum time taken to repair or replace, your technical support is vital to the ongoing operation of vessels, aircraft or land based terminals and the lives of those relying on these services.

Qualifications

• Educated to degree level or equivalent in communications/network engineering

• IP data and circuit switched data/voice connectivity, ideally within the satellite communications or cellular sector

• Wireless Networking technologies

• Exceptionally customer-focused and love assisting other people overcome technical challenges, which drives you to identify solutions both inspirational and innovative

• Self-motivated and tenacious in ensuring that, even under pressure, tight deadlines are met

• Proactive in maintaining and growing strong technical awareness along with solid commercial knowledge. You are a fantastic communicator and you are keen to share your ideas

• Ability to communicate effectively at all levels and decipher technically complex issues from a multicultural customer base

Desirable

• Good understanding of network and networking protocols

• Good understanding of core Inmarsat Products & Services and their capabilities

• Experience in working on a shift pattern

• Knowledge of a foreign language

Additional Information

Inmarsat (a Viasat Company) is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.