Key Account Manager in Europe's fastest growing AI-native creative agency

About the Role

Ember is a leading Creative AI-agency located in Oslo which has set out to revolutionize the traditional agency market. We deliver digital creatives for paid social, web, and lifecycle marketing, for some of the world's most innovative brands in fashion, luxury, cosmetics and F&B.

As KAM you own day-to-day client relationships from brief intake to delivery, keeping expectations, timelines, and quality aligned. You work closely with a award winning team of designers, art directors, and technological innovators, helping the business grow existing accounts through strong delivery and strategy. This is a full time, on-site role in Oslo.

Ember is part of Marketer.com and the Vergence Group.

What Your Main Responsibilities Will Be

• Own end-to-end client relationships including onboarding, ongoing delivery, regular check-ins, renewals, and upsell

• Organize workflows, incl. brief intake and qualification, clarify goals, and set realistic project timelines

• Improve the operating system for client success including templates, handoffs, and quality checks

• Contribute actively to technological improvements and AI-workflows across the operation

• Plan design capacity across accounts to hit deadlines, while allowing time for quality work

• Present work clearly to senior stakeholders such as Brand Directors and CxOs

• Spot growth opportunities and turn them into scoped proposals that the team can deliver

What Success Looks Like

• Client retention is stable or improving across your portfolio within the first 3 months

• Brief quality improves and revision work decreases through a consistent intake process

• Project timelines become predictable with fewer last minute escalations

• At least one meaningful upsell is closed within the first quarter

• Senior client stakeholders treat you as a trusted partner and primary point of contact

What We're Looking For

Must-Haves

• Proven experience in customer success or account management with end-to-end ownership of client outcomes

• Experience coordinating creative or production delivery, including capacity planning and prioritization

• Confidence working with senior stakeholders and running structured client conversations

• Hands on use of AI tools in daily work and a clear belief in AI generated creative as a viable product

• Commercial judgment and a track record of finding and closing expansion opportunities

• Delivery oriented mindset and a habit of building simple systems that make execution reliable

Nice-to-haves

• Experience from the brand side within performance marketing, creative production, or e-commerce

• Experience working in a creative agency or studio environment

• Familiarity with project management and creative workflow tools

• Experience in a high growth startup or venture backed company

• A track-record from working with forward-looking brands within fashion, luxury, cosmetics, or F&B

• Comfortable working in English in a client facing role

What You'll Get

• Work on-site with the team in Oslo for tight collaboration and fast decisions.

• A role with clear accountability and room to shape how client success is run.

• Work in a fast growing portfolio environment with direct access to decision makers.

• Own relationships and outcomes for brands that care about creative performance.

• Professional development, ownership, and real influence

• A collaborative, ambitious, and inclusive work environment

• Competitive compensation and benefits package

• Comprehensive health insurance

• Attractive modern office at Tjuvholmen, Oslo (with 24h gym and canteen)

• MacBook and the tools you need to do great work

• Social events and team-building activities

About Marketer.com

Marketer.com is a leading marketing and sales intelligence solution that empowers e-commerce brands - primarily within the Shopify ecosystem - to optimize marketing spend through AI-driven insights and automation.

With over 1 million ads automated , 5x ROAS , and up to 13.5x marketing ROI, Marketer.com removes the need for internal marketing teams or external agencies by delivering one-click simplicity powered by AI.

Our commercial focus is on the US market , with rapid growth across Canada, the UK, Australia, and the Nordics. As part of the Vergence Group, we benefit from over a decade of expertise across MarTech, real estate, health tech, recruitment, and advanced visualization.

About the Vergence Group

Vergence is a new model for building companies. We are a co-company builder for the modern era -- not a fund, not an incubator, not an advisor. We don’t just deploy capital -- we do the work.

We build, operate, and scale companies side by side with founders and investors. Our core belief is that AI has erased the traditional limits on how fast -- and how far -- companies can grow. What used to take years now happens in months, soon in weeks. However, while speed may not compromise quality, it doesn’t simplify success. Building large and sustainable businesses has never been harder: product, strategy, brand, design, marketing, recruiting, culture, funding -- every discipline is high-stakes, and unforgiving when done poorly.

We operate through a focused portfolio of high-growth ventures in e-commerce, real estate, healthtech, recruitment, and advanced visualization. This includes companies like Marketer.com, Plot.ai, Staffer.com, and Marketer Real Estate Technologies. We serve thousands of clients all over the world, from small SMBs in California, to large real estate developers like Skanska, Selvaag and OBOS, and agencies like DNB Eiendom, Sotheby’s, ERA and C21.

We have launched 10 ventures so far. Several are already profitable, and 9/10 are either growing fast or executing on highly ambitious roadmaps. In total, we have sold products for more than NOK 1 billion, and currently with 70% of new revenue coming from the US market. Vergence is backed by several solid and long-term investors like Idékapital, MP Pensjon, Altitude Capital, Kvantia and the founder of Adyen.