Help global brands integrate with our Platform-as-a-Service for personalised videos

We're SEEN - a pioneering platform that transforms CRM data into hyper-personalized, high-quality video at scale. We empower brands to communicate with their customers in a way that feels truly individual and impactful.

Leading global brands like Amazon leverage our technology to deliver bespoke video content to their vast customer bases. Alongside Nespresso, Chelsea, Carrefour, and over 350 other industry leaders, we consistently drive exceptional performance: achieving 3x rewatch rates, +90% view-through, and up to a 25% conversion lift.

We are now seeking a highly motivated and skilled Technical Customer Success Manager to join our dynamic team as soon as possible, as two of our customer success managers are entering parental leave in March. This engagement will last from January (or before if possible) and at least until the end of June 2026.

In this role, you will play a crucial part in ensuring the successful implementation and technical onboarding of our customers while providing exceptional project management and support throughout their journey. This position is focused on technical implementation and project management, as well as close cooperation with our Sales organisation, making it ideal for individuals who excel in a fast-paced, scale-up environment.

Responsibilities

• Lead the technical implementation process for our customers, ensuring smooth onboarding and integration of our products and services.

• Collaborate closely with cross-functional teams, including engineering, product management, and sales, to deliver successful customer outcomes.

• Project manage multiple customer implementations simultaneously, ensuring timelines and milestones are met, and that all parties are aligned.

• Serve as the main technical point of contact for customers, addressing any technical issues or challenges they may encounter.

• Conduct thorough training sessions to empower customers to effectively use our products and maximize their value.

• Proactively identify opportunities to improve customer success and engagement, providing strategic recommendations to optimize their experience.

• Continuously monitor customer performance, analyzing data and metrics to identify areas for improvement and upsell opportunities.

• Foster strong, long-term relationships with customers, serving as their trusted advisor and advocate within the organization.

Requirements

• Previous experience in project management, with a proven track record of successfully managing complex projects in a fast-paced environment.

• Strong technical aptitude, with experience in API integrations, marketing automation, and low or no-code platforms.

• Exceptional organizational skills and ability to multitask effectively, prioritizing tasks in a high-pressure, rapidly changing environment.

• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.

• Resilience to stress, able to maintain composure and professionalism while addressing customer issues or challenges.

• Demonstrated ability to work autonomously, taking ownership of customer success and driving initiatives to completion.

• Passion for delivering exceptional customer experiences and driving customer success metrics.

We are in an exciting scale-up phase, experiencing strong year-on-year growth, and are looking for a talented and motivated Technical Customer Success Manager to join us as a consultant, with the possibility of turning into a full-time position.

Sounds interesting? Let’s talk. We review applications continuously.