Destination Specialist - Create Tailor-Made Nordic Journeys

Department: Sales - Nordics
Reports to: Head of Luxury Sales
Office location: Øyer, Norway
Employment Type: Full-Time, remote
Working Hours: CET, Monday to Friday

Position Purpose

This role is designed to drive sales and enhance client satisfaction by engaging directly with clients and travel agents, understanding their travel needs, and creating customised itineraries. As a Destination Specialist, you will manage client interactions, prepare detailed quotes, and ensure a seamless handover to the Destination Assistants and Administrators for booking and follow-up. By focusing on client engagement, itinerary design, and effective communication, our Destination Specialists play a crucial role in delivering exceptional travel experiences and contributing to the company's sales targets and growth.

Key Responsibilities

Client Communication

• Engage with travel agents and clients via phone and email to understand their preferences, interests, and budget, designing tailor-made itineraries that reflect their unique travel aspirations.

• Provide clients with timely travel advice and booking updates, acting as the a primary point of contact.

• Resolve issues and deliver exceptional customer service through prompt communication, attention to detail, and genuine care for client satisfaction.

Sales Management

• Take responsibility for reaching sales targets by actively engaging with travel agents and clients.

• Prepare detailed and competitive quotes that meet client needs and budget.

• Work closely with Destination Assistants and Sales Administrators by passing on bookings for processing, ensuring all required documentation and details are accurate and complete.

• Liaise with hotels and other travel suppliers to confirm bookings and reservations where required.

• Ensure accurate updating and maintenance of all booking records in the company's CRM system.

Financial Management

• Create and handle deposit and balance invoices for bookings as required and ensure the travel platform reflects accurate information.

• Monitor balance payment invoices and send them to clients when required.

• Provide official balance breakdown letters to travel agents upon request, including commission details.

• Resolve cancellation fees with suppliers.

Team Collaboration

• Collaborate with fellow sales team members to foster a collaborative environment and achieve common goals and sales targets.

• Actively participate in weekly sales meetings to discuss progress, share updates, and provide constructive feedback.

• Contribute to team success by suggesting improvements and sharing valuable insights during team discussions.

• Provide insights and feedback to marketing and product development teams to continuously improve travel packages and client experiences.

Training and Development

• Conduct in-depth research on Nordic destinations, keeping up to date with the latest travel trends, attractions, and local events, as well as 50DN products and services.

• Actively participate in travel industry events to broaden your expertise and network with other professionals in the field.

• Support the training of new staff members on sales processes and company policies.

• Actively participate in ongoing training sessions and company updates to enhance skills and knowledge.

  
  

Qualifications and Experience

• High school diploma or equivalent; additional education in sales, travel, and tourism is a plus.

• Minimum 2 years of experience in a travel industry role, with personal or professional travel experience in key Nordic destinations.

• Proven sales experience in the travel industry, with a track record of responding to complex client requests and delivering excellent customer service.

• Competent in using Microsoft Office products and comfortable with learning new technologies and applications.

• Knowledge of Salesforce CRM is a plus.

Required Skills

• Strong customer-oriented approach with outstanding communication and interpersonal skills.

• Excellent organisational and time management abilities to handle multiple client requests simultaneously.

• Proven problem-solving and decision-making capacities with innovative approaches.

• Ability to work independently and collaboratively within a team, efficiently managing substantial workloads.

• Flexible and adaptable to changing priorities and tasks, with strong proficiency in various software applications.

• Passion for travel, exploration, and a commitment to sustainable and responsible tourism practices.

Expectations

• Consistently maintain a high level of professionalism and customer service.

• Proactively identify and resolve issues.

• Demonstrate flexibility and adaptability in handling multiple tasks and priorities.

• Actively contribute to team meetings and company initiatives with valuable insights.

• Support team growth and development through training and mentorship, while actively participating in professional development opportunities.

All applications must be submitted in English.