Build and scale a Global Services Function

Appear is an international technology company experiencing strong global growth. We are now looking for a strategic, commercially minded and operationally strong PSBO to help build and scale our global Professional Services function.

This is a unique opportunity to take ownership of how Professional Services is structured, sold, delivered, and measured across the company. You will play a key role in building scalable services that improve customer outcomes while strengthening profitability and operational excellence.

About the role

As PSBO, you will be responsible for building and operationalizing Appear’s global Professional Services framework. You will work closely with Sales, Product, Delivery, and leadership teams to establish scalable offerings, improve profitability, and create repeatable delivery models.

This is a highly visible role with significant impact across both customer experience and business performance. The role will be located in Oslo.

Key responsibilities

• Building and owning Appear’s Professional Services catalogue

• Defining standardized service offerings, scopes, and delivery models

• Developing templates, project frameworks, and delivery assets

• Establishing structure for time tracking, utilization, and reporting

• Owning Professional Services P&L visibility and margin analysis

• Identifying and reducing margin leakage and operational inefficiencies

• Enabling Sales teams to scope, position, and sell services effectively

• Driving operational excellence, scalability, and continuous improvement

What you will achieve

• Build a scalable and productized Professional Services function

• Create structure, visibility, and repeatability across service delivery

• Establish data-driven insights into utilization, margins, and profitability

• Help transform Professional Services into a recognized profit center

• Contribute directly to customer success, retention, and business growth

Who we are looking for

• Experience from a Professional Services Manager, PS Operations, or similar role within a B2B technology company

• Experience productizing services and building scalable delivery models

• Strong understanding of Professional Services economics, utilization, and margins

• Experience working with enterprise customers and complex deliveries

• A structured and analytical approach combined with strong collaboration skills

Personal qualities

• Both strategic and commercially minded

• Structured and detail-oriented

• Delivery focused and hands-on

• Proactive with a strong sense of ownership

• Comfortable driving change across teams and functions

Why join Appear?

At Appear, you will join a fast-growing international technology company serving demanding enterprise customers worldwide.

You will take on an important role in a company with strong ambitions and an international footprint. You’ll have real impact, work closely with decision-makers, and help shape how the company delivers value to its customers globally!

Do not hesitate to contact SKILL Rekruttering if you have any questions!