Family Architect Channel and Process

Role:Family Architect Channel and Process

Lead the overall architecture of our shared channel platform---aligning and guiding multiple

capability architects to ensure a coherent, scalable, and future-proof platform across customer

communications, web platform, CMS, design system, and shared runtime (excluding identity).

Scope

• End-to-end platform architecture across all common channel capabilities, including all non

functional aspects (Reliability, observability, etc.)

• Cross-capability integration design

• Platform-wide principles, patterns, and standards

• Architectural governance and alignment across capability architects

• Cross-team roadmap alignment and sequencing

Key Responsibilities

Architectural Leadership

• Provide overall architectural leadership across communications, Nucleus, Eufemia, CMS, and

runtime teams.

• Coordinate and align sub-team architects around shared principles and a unified platform

target architecture.

• Ensure architectural decisions across teams reinforce a cohesive and composable platform.

Target Architecture & Direction

• Define the platform-wide target architecture, excluding identity.

• Model capability boundaries, contracts, and cross-cutting integration patterns.

• Design how capabilities compose into a consistent developer and user experience.

• Have a view and alignment on the evolution path needed to support business

direction/strategy. For example toward mobile/native app support and AI/MCP exposure.

Platform Coherence

• Own integration / interaction patterns among:

o Communications services

o Nucleus web platform

o CMS content modelling & delivery

o Eufemia component and styling system

o Shared runtime services (security, logging, observability, configuration)

• Ensure designs support portability, scalability, reuse, and predictable delivery.

Governance & Alignment

• Chair a Channels and Process Technology and Architecture Board for sub-team architects.

• Establish the required architecture governance processes in accordance with DNB framework

Enablement & Developer Experience

• Create reference architectures, templates, and golden paths for channel teams.

• Mentor architects and senior engineers to raise architectural maturity.

• Champion documentation quality, clarity, and adoption.

Future-Proofing

• Ensure today's platform evolves naturally toward:

o Native app enablement

o Multi-channel content distribution

o MCP-style external AI integrations (with guardrails and policy controls)

Required Experience

Leadership

• Led architecture work across multiple teams or capabilities.

• Strong influence and facilitation skills---able to align without formal authority.

Platform Architecture

• Proven experience designing and governing shared platforms.

• Deep expertise in:

o Web runtime platforms

o Frontend architecture (composable frontends, reactive frameworks, performance)

o CMS/content modelling and integration

o Design system governance and large-scale component adoption

o Observability, performance, and operational readiness

o Event-driven or service-based integration patterns

Cross-Team Collaboration

• Skilled at working with product, engineering, UX, content, and architecture communities.

• Experience running architectural boards, forums, and governance processes.

Nice-to-Have

• Experience with mobile/native app architecture.

• Experience integrating design systems into multi-channel delivery.

• Understanding of AI exposure models, e.g., MCP, API governance, and policy enforcement.

• Architecture leadership in a regulated environment.