Help our users succeed by combining deep technical understanding with exceptional customer service.

NAVTOR is seeking a technically minded Customer Support Specialist to strengthen our global maritime‑tech operations.

In this role, you will support customers across the full lifecycle --- from system activation and onboarding to technical troubleshooting and billing clarity --- ensuring smooth operation of NAVTOR’s digital navigation and vessel‑management solutions.

What you'll do:

• Manage accurate customer and vessel data across NAVTOR's platforms

• Coordinate startup kit logistics and activate digital services and licenses

• Guide customers through system setup, configuration, and onboarding workflows

• Provide technical support for software, updates, installations, and license issues

• Support customers with invoice interpretation and credit note coordination

• Deliver clear, structured communication to global maritime clients

What you bring:

• Experience in technical support, customer operations, or software onboarding

• Strong communication skills in English; additional languages are an advantage

• High accuracy in data handling and system administration

• Ability to explain technical concepts to users with varying skill levels

• A proactive, analytical mindset and strong problem‑solving abilities

Why NAVTOR:

• Work with advanced maritime technology used by fleets worldwide

• Join a global operations environment with cross‑regional collaboration

• Develop deep expertise in digital navigation and vessel‑centric systems

• Contribute directly to safe, efficient, and compliant maritime operations