Software Support Analyst - Geoscience

Cegal is growing to become a leading global technology company for the energy industry and a contributor to driving the green transition.

We're experiencing solid growth in digitalization projects and now we're looking for new Software Support Analyst - Geoscience to join our team!

Since launching our Prizm product line, we've seen rapidly growing interest from customers worldwide. With our new global partnership with SLB to deliver Python Tool Pro, we are expanding our capabilities to meet the increasing demand and ensure an exceptional user experience. As part of this growth, we are growing our team of skilled experts dedicated to product support.

In this role, you'll work closely with customers and internal teams, acting as a key link between users, development, QA, and product management. You'll play an important part in resolving complex issues, improving product quality, and enhancing the overall user experience. You will also contribute to knowledge base content, documentation, and internal processes that help customers get the best from our products.

As our Software Support Analyst, you will:

• Provide third‑line technical support for the Prizm product suite, helping resolve complex issues.
• Support inquiries for other Cegal Geoscience products when operationally required.
• Log, track, and follow up on support requests to ensure timely and high‑quality resolution.
• Work closely with teams across the organisation to investigate issues, escalating to the Prizm development team when needed.
• Collaborate with Development, QA, and Product Management to reproduce and document defects, validate fixes, and share insights on recurring issues.
• Contribute to our internal knowledge base by creating FAQs, tutorials, and documentation that improve customer onboarding and support experiences.
• Assist Sales teams by participating in technical demonstrations, workshops, and customer discussions.
• Stay up to date with product updates, new features, and software improvements, and share this knowledge with users.

To thrive in this role, we believe you share our passion for technology, problem‑solving, and continuous learning. You're someone who enjoys helping users succeed and is motivated by understanding how digital geoscience tools are used in real workflows. You probably have:

• A good understanding of common subsurface workflows (e.g. seismic interpretation, reservoir characterization, reservoir modelling.)
• Strong proficiency in Python, including libraries such as NumPy, Pandas, SciPy, Segyio, or similar packages.
• Experience managing Python environments (venv, conda, uv) and installing/maintaining packages.
• Comfortable working with command‑line interfaces (Command Prompt, PowerShell) for environment and package management.
• Communicate clearly and professionally in English, both verbally and in writing

• Able to work collaboratively across teams including Development, QA, Product Management, and Sales.
• Strong attention to detail, particularly in logging, tracking, documenting, and reproducing issues.
• Customer‑focused, with an ability to communicate clearly and support users effectively.
• Proactive in staying up to date with software features, updates, and workflows.
• Capable of managing multiple tasks and responding to issues in a timely and organised manner.

• Experience in data science or machine learning workflows using TensorFlow, PyTorch, or scikit‑learn.
• Experience with parallel computing tools like Dask.
• Familiarity with Linux environments.
• Exposure to containerised or cloud deployments (Docker, Kubernetes, Azure, AWS).
• Experience with other industry software such as Techlog, Kingdom, Studio, IP, or Geolog.
• Familiarity with GIS applications such as ArcGIS or QGIS.

Because at Cegal - You matter . You will be seen, heard , and appreciated in an Inclusive company where you can be your true self. We are problem solvers who don't hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. We call that being Fuss Fighters . You will work with Super Skilled colleagues and experience how our diversity encourages creativity, innovation andknowledge-sharing. We are passionate about technology and have a culture of learning from others, sharing knowledge and growing.

We are dedicated to creating a work culture that is flexible, accommodating, and inclusive of diverse needs. A balanced approach to work and personal life leads to happier and more productive individuals. We prioritize employee well-being and support work-life balance. You give and receive- You matter.

Working in Cegal you have great opportunities for professional development and social engagement:

• Career paths- Advance your career with trainee programs, mentorship, growth dialogue.
• Influence - Ideal company size - global impact, yet room for you stand out and make a difference
• **Professional growth -**Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center.
• **Fun at work -**870+ employees, 20+ social clubs, including football, game nights, wine tasting, and company trips.
• Technology **-**We are passionate about new tech. Test the latest technologies and learn how to implement them in real-world scenarios.
• **Work-life balance -**Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally.
• **Social impact -**Support diversity in the tech industry through our humanitarian and advocacy programs or platinum partnership with the Oda Network

Want to know more about these a nd other benefits? Visit our careers page: https://www.cegal.com/en/careers/working-at-cegal

We know ChatGPT can write a perfect motivational letter, but we don't want perfect - use the cover letter as an opportunity to let us in on the real, unique and imperfect you!

Location: Stavanger

Contact Louise Jennifer Banks, Manager Geoscience Portfolio -Louise.banks@cegal.com