We are seeking a capable Customer Success Manager to join our team in our HQ in Egersund, or Bergen to fostering strong relationships with clients, driving user adoption, and helping customers achieve measurable value from our products and services. The successful candidate will be primarily responsible for ensuring the success and satisfaction of customers using NAVTOR's NavFleet and Digital Logbook solutions.

Duties and responsibilities

Serve as the primary point of contact for NavFleet and performance-related clients in the EMEA region.
Build and maintain strong relationships with key stakeholders at all levels.
Conduct regular check-ins and performance reviews with clients to ensure satisfaction and goal alignment.
Guide customers through onboarding and ensure seamless implementation of NavFleet and Digital Logbooks solutions.
Provide training sessions to maximize user engagement and product utilization both externally and internally.
Collaborate with clients to understand their operational challenges and provide tailored recommendations.
Act as the voice of the customer, providing feedback to internal teams for product improvements.
Work closely with Sales, Product, and Support teams to ensure a unified approach to customer success.
Assist in upselling and cross-selling initiatives by identifying opportunities for additional value.

Qualifications

Familiarity with maritime fleet management, performance optimization tools, or similar digital solutions.
Strong analytical skills with the ability to interpret complex data and provide actionable insights.
Bachelor’s degree in Maritime Studies, Engineering, Business Administration, or related fields is a plus
Previous experience in customer success, account management, or a similar role, ideally within the maritime or technology industry is a plus

Personal qualities

Excellent interpersonal and communication skills.
Strong problem-solving ability with a customer-first mindset.
Highly organized and proactive, with the ability to manage multiple accounts and priorities.

We can offer

Flexible working hours
Good colleagues
Competitive benefits
Innovative tasks and development
Development possibilities
A friendly work environment in a brand-new office environment

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