CHC Helikopter Service is seeking a dynamic individual to fill the role of Customer Support for Aker BP. This position will play a crucial role within the CHC Operations Control Centre (OCC) and report directly to the Contract Operations Manager (COM).

CHC has entered an exciting, long-term partnership with Aker BP for helicopter services across several bases and helicopter types, and we see the need to strengthen our team. This role will be key to further develop this partnership on an operational level and will be working with several stakeholders within CHC and Aker BP.

The OCC is responsible for, but not limited to, coordinating the day-to-day operation of our onshore- and offshore bases including:

Key Responsibilities

Coordinate and prioritize customer interactions effectively
Planning, execution, supervision and control of the daily flight program
Cross-department coordination as relevant
Billing control
Crew cost control
Tracking delays, penalties and buyback
The OCC is led by the Operations Supervisor

Responsibilities of the Customer Support, Aker BP:

Bridging communication between OCC and Aker BP Logistics Centre in day-to-day tasks
Be a champion for relevant initiatives and developments in the partnership between CHC and Aker BP
Proactively contribute to the planning of daily flight programs
Take active part in long-term planning of resources in relation to Aker BPs volume prognosis
Good understanding of Aker BP contracts and requirements, as relevant to OCC
Actively participate in operations review meetings with Aker BP
Support OCC desk controllers daytime if/when required and as agreed with Operations Supervisor
Support continuous improvement initiatives relevant to OCC

Qualification, skills and Attributes

Higher relevant education
5 years’ experience from logistics operations or other relevant experience
Demonstrate strong written and verbal communication skills in both Norwegian and English

Able to handle multiple tasks in a hectic environment
Strong computer skills in basic MS Office applications
Operational focus
Cost control

We reserve the right to contact only shortlisted candidates.

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