Be part of our Customer Success team as a Customer Onboarding & Support specialist!

This is a great opportunity for someone who enjoys solving technical puzzles and delivering great customer experiences --- whether you’re just starting out or simply looking for a workplace where you can truly belong.

🔍 About the Role

You’ll be part of our Customer Success team, where we help customers get up and running smoothly and support them when they need help. You’ll dig into customer issues, troubleshoot technical challenges, and collaborate across teams to ensure we deliver excellent service.

🛠️ What You’ll Do

Guide customers through onboarding and setup
Respond to support tickets and resolve customer issues
Investigate technical problems and identify solutions
Communicate clearly with customers via email and other channels
Collaborate with developers and product teams when needed

✅ What We’re Looking For

Basic tech troubleshooting skills
Comfortable writing basic SQL queries for diagnostics
Familiarity with HTML, CSS, and JavaScript --- you can read and tweak frontend code
Some experience with web development or supporting web-based platforms
Strong written and verbal communication in English
A service mindset --- you care about solving problems for people

Bonus if you have experience with:

Tools like Zendesk, Freshdesk, Jira, or other ticketing systems

💙 Who This Role Is For

Whether you’re early in your career or you’ve had a tough time finding a place where you feel valued --- we see you. We believe in potential, not just polished resumes. If you’re curious, kind, and ready to grow, we encourage you to apply.

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