About the role

The Senior IT Support Engineer role provides hands-on technical support for MST’s Stavanger office and vessel ICT environments, ensuring stable and secure IT services aligned with Group IT standards. The role works closely with the Group IT department in Greece and acts as the local IT contact for MST operations in Norway.

Key Responsibilities

Office Support

Provide 1st and 2nd level IT support for hardware, software, and network-related issues, ensuring reliable IT services for office users.
Install, configure and maintain workstations, laptops, mobile devices, printers, and conferencing equipment to ensure stable and efficient workplace IT environments.
Support telecommunications services, including video conferencing platforms and local PBX/voicemail solutions.
Support local network infrastructure, including equipment, Wi-Fi access points, and patch room connectivity.
Set up and deactivate user accounts in line with HR requests and company access control policies.
Deliver basic user training and guidance as required.
Follow established processes for incidents and change management.
Ensure proper access control and documentation for audit purposes.
Apply cybersecurity best practices and support system maintenance activities to maintain endpoint protection, infrastructure security, and data integrity in accordance with company standards.
Liaise with external IT vendors and service providers when required to support troubleshooting, maintenance activities, and issue resolution.
Assist with ICT infrastructure setup, upgrades, and installation for office and remote environments under the guidance of the Group IT department.
Participate in IT projects and system upgrades and migrations coordinated by the Group IT department.
Support transition activities for legacy solutions (e.g., BizTalk) under the guidance of the Group IT department.
Maintain IT asset inventory and assist with equipment lifecycle management.
Contribute to developing and meeting Service Level Agreements (SLAs) based on criticality and risk.
Identify opportunities for improvements in support structures, automation, and self-service.
Provide input for reports as required, including gathering KPIs and performance metrics for systems and support services.
Provide limited evening/weekend support when operationally required.
Perform other related IT support duties as required.

Vessel Support

Provide remote 1st and 2nd level support for onboard ICT systems, including PCs, satellite communication systems, networks, and related hardware/software.
Troubleshoot and resolve daily ICT issues, manage access rights and security levels, and perform application installations and updates.
Support client environments, including Windows Server and Windows Client operating systems, Microsoft 365 services, and navigational software suites.
Maintain and support core systems infrastructure (Hyper-V, virtual machines, Windows Server 2012 R2 and later, Active Directory, DNS).
Configure and support vessel network infrastructure, including Infinity and FortiGate firewalls, as well as network switches.

Qualifications

Education & Experience

Degree or diploma in Information Technology, Computer Science, or related discipline.
3--5 years’ experience in IT support, preferably in multinational or maritime environments.
Proven onboard vessel experience is essential.
Willingness and availability for occasional international travel.
Excellent command of English, both written and spoken.

Certifications (Optional)

ITIL Foundation.
Microsoft certifications (MCSA or equivalent).
CompTIA Network+ or Security+.

Technical Skills

Hands-on experience with troubleshooting hardware, software, and network issues.
Exposure to project-based work, such as system migrations or infrastructure upgrades.
Strong proficiency in Windows operating system, Microsoft 365, and Active Directory.
Good understanding of networking fundamentals (TCP/IP, LAN/WAN, VLAN).
Familiarity with endpoint security tools and backup solutions.
Basic knowledge of virtualization (VMware or Hyper-V) and remote access tools.

Competencies

Excellent communication and interpersonal skills with a professional and customer-focused approach to user support.
Strong problem-solving and analytical thinking.
Structured and reliable, with the ability to prioritize tasks and work independently.
Strong team player able to multitask and perform effectively under pressure.
Willingness to learn and adapt to new technologies.

The Company offers an attractive compensation and benefits package, as well as career opportunities. All applications will be treated as strictly confidential.

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