We’re looking for a committed and skilled Collection Officer to join our team and support our Finnish customers . If you're passionate about customer care, problem-solving, and helping people navigate financial challenges, you might be the one we’re looking for!About the role: As a Collection Officer, you will play an important role in negotiating and implementing solutions for our Finnish customers experiencing financial challenges. You will be part of a dedicated team and work closely with the debt collection process to ensure appropriate actions in accordance with applicable laws and regulations. You will join the Collection department, which consists of 15 employees across our six markets, all based at our office in Fornebu.

Main responsibilities:

Respond to customer inquiries regarding relief options such as interest rate reductions and payment deferrals.
Assess customers’ financial situations and offer appropriate measures.
Assist the collection agency with information and handle disputes, ensuring effective recovery.
Evaluate legal issues and keep up to date with relevant legislation related to debt collection.
Cooperate with legal partners and represent the company in relevant proceedings, where applicable.

What you bring:

1--3 years of experience in debt collection or a similar role.
Strong communication and negotiation skills.
Service-minded, detail-oriented, and calm under pressure.
Fluent in Finnish and English (other Scandinavian languages are a plus).
Education or background in law, economics, finance, or a related field is beneficial.

To thrive and perform well in the role, we believe you are...:

...someone who is not afraid to take initiative when needed. Your strong communication skills and ability to work efficiently in a fast-paced environment make you a valuable asset to the team. You also enjoy collaboration, are detail-oriented, and have a good understanding of relevant laws and regulations. Most importantly, your focus on customer service is what truly sets you apart!

In addition to this, it is important to us that you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead.Practical information:
Start: As soon as possible.
Location: Snarøyveien 36, Fornebu.
Form of employment: Permanent.
Working hours: Core hours between 09-15.
Application deadline: 25.05.2025.

For this position, we conduct a credit check on the candidate we offer the job to. Employment is contingent upon a satisfactory result.

Take the chance and join us on a developing journey with us at the bank with big 🧡 and fast 👣.

We strive for diversity of knowledge and experiences among our employees and welcome all applicants who are qualified for the position. We are committed to a recruitment process free from discrimination that provides equal opportunities for all.

Read more about how our recruitment process works in the FAQ.

We care for your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application, for examples information about ethnic origin, political opinions, religious beliefs or information about your health.

Read more about how we handle your personal data here.

If you have any questions or concerns about the position, please contact the responsible recruiter.

We look forward to receiving your application! 🙏✨

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