Do you want to use your Finnish language skills, analytical mindset and sense of fairness to make a real difference for customers?

We are looking for a structured and curious professional to join our Special Case Team at NOBA. In this role, you will work with complex customer cases and disputes for the Finnish market, helping ensure that customers receive clear, accurate and fair follow-up.
About the role
As part of our Special Case Team, you will work hands-on with more complex customer cases across the Finnish market. The team plays an important role in ensuring high-quality handling of different customer cases, strong regulatory compliance and clear communication towards customers.

You will collaborate closely with colleagues across NOBA, as well as with external partners such as debt collection agencies. Together, you will make sure that cases are handled accurately, efficiently and in line with relevant laws, regulations and internal procedures.

At NOBA, you will be part of a Nordic working environment with skilled and supportive colleagues across markets and functions. You will work from our modern office at Fornebu, located right by the water, with flexible working hours and the possibility to work from home two days per week. We believe in trust, collaboration and continuous development and we want our people to feel that they can contribute, grow and take ownership in their work.What you will do
In this role, you will work with a combination of customer cases, regulatory requirements and process improvement. Your main responsibilities will include:

Reviewing and handling complex disputes and customer inquiries

Assessing legal aspects of cases, particularly within consumer law

Handling GDPR-related requests

Ensuring that cases are handled in line with relevant laws, regulations and internal procedures

Collaborating with internal stakeholders and external partners, including debt collection agencies

Contributing to the development of processes, routines and best practices within the team

To succeed we believe you have

Relevant education in law, finance, economics or a related field, or equivalent experience
At least 2 years of relevant work experience, preferably from banking, collections, complaint handling, customer operations or a similar environment

Fluent language skills in Finnish and English, both written and spoken

It is positive if you

Have a legal background or a strong interest in consumer law, experience collaborating with external partners such as debt collection agencies, or experience from an international or Nordic working environment
Are fluent in Swedish, as we work closely with our colleagues in Sweden

To thrive in this role we believe you are someone...
...who enjoys solving problems and creating clarity. You like to break down complex information, make sound assessments and communicate in a clear and professional way.

You enjoy being proactive, structured and comfortable taking initiative, especially in a team that is still being shaped. Since the role involves both customer cases and regulatory requirements, it will be important that you have good judgment and a strong sense of responsibility.

In addition, we hope you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead.
Practical information:

Start: As soon as possible
Location: Snarøyveien 36, Fornebu
Form of employment: Permanent
Working hours: 100%, with core hours from 09:00 - 15:00
Application deadline: We review applications on an ongoing basis
For this position, we conduct a credit check on the candidate we offer the job to. Employment is contingent upon a satisfactory result.

Have you heard of NOBAVERSE?
In our NOBAVERSE we value openness, trust, and diversity. Here you can influence your own development and have fun along the way to achieving our goals. All this in a workplace that’s a little extra bubbly ! ✨
Read more about our employee value proposition on our careers page.
Read more about how our recruitment process works in the FAQ.

We care for your privacy and with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application, for examples information about ethnic origin, political opinions, religious beliefs or information about your health.

Read more about how we handle your personal data here.

If you have any questions or concerns about the position, please contact the responsible recruiter.

We look forward to receiving your application! 🙏✨

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