BEUMER Group is an international leader within sortation systems for baggage handling in airports all over the world. Located in Oslo Gardermoen T1, you will be a part of our residential team running the Operations and Maintenance contract.

We offer a job with the opportunity to influence in a collaborative and innovative work environment. You will have lots of opportunities for both professional and personal development.

The job
As our new Service Manager, you are responsible for the service delivery and BEUMER Group's service organization at Oslo Gardermoen Airport consisting of 20-25 colleagues -- all collaborating to keep the baggage system running 24/7/365.

Your primary responsibility is to secure an efficient and profitable operation of the site and secure a high level of customer satisfaction. More specifically, the tasks include but are not limited to:

Customer relation and client coordination
Ensure service-level agreements (SLAs) are met
Liaise with clients and internal teams to resolve escalations
Support the implementation of new service concepts and contracts
Monitor service quality and initiate improvements
Planning of resources and ensuring that our competence sheet is updated
Finance including budget and reporting

Your profile
With your structured approach, you navigate complex situations, calmly and clearly finding solutions to ensure progress and the best possible solutions. You lead by example and motivate your employees recognizing that the best results and solutions are created by teamwork. Moreover, you bring the following qualifications to the job:

Preferably a technical education
Management experience in technical service
Experience in customer handling
Financial and commercial understanding
Solid IT skills and experience with CRM
Fluency in English and Norwegian

Interested?
If you have any questions regarding this position, please contact O&M Manager, Scandinavia Tom Petersen on +45 2063 8555. We interview for the position in August.

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