Are you passionate about solving complex problems and challenges at the intersection of Marketing Automation tools and CX-activities? Are you tech-savvy and structured, thriving in a fast-paced environment? If so, join our team and use your technological expertise to drive Customer Experience and business success.

We are looking for someone to be our go-to Marketing Automation expert, bridging the gap between MA-product team and CX Business teams. We need someone who really knows their way around Subscription and Marketing Automation tools and can make sure the tech stuff actually helps our business do what it needs. You'll be in charge of making things run smoother for our Customer Communication & Lifecycle experts, and working hand-in-hand with our tech teams to ensure effective processes.

Schibsted Media, Scandinavia's premier digital media division, has over 1.3 million subscribers and 700 million monthly visits. Our portfolio includes leading brands like VG, Podme, Aftonbladet, and Aftenposten, alongside numerous regional and niche offerings. We keep society informed on crucial matters and entertain audiences with premium podcasts, live sports, and engaging content.

User revenue and subscriptions are one of the most important strategic focus areas for Schibsted. Our Nordic CX-team is now seeking a specialist to drive the delivery of technical solutions that enhance customer communication, personalized experiences, and commercial results for Subscriptions. This role requires managing multiple tasks, understanding the big picture while being hands-on, possessing technical expertise, and the ability to delve into issues within our subscription platform (including Braze, Salesforce, Zuora, and more).

In other words; you are a problem solver by nature; you can identify and carry out activities for improvements within Marketing Automation on your own initiative; and you are able to deep-dive into various issues related to our subscription platform.

The Platform Implementation Specialist role is part of the Customer Journey & Communication department in Schibsted Subscription. We handle CX and communication towards the subscriber base for all brands in Schibsted Media, across Norway and Sweden

AREA OF RESPONSIBILITY AND TASKS

Help ensure the correct and smart utilization of functionalities and opportunities with our system portfolio, and a Marketing Automation setup that enable scalability and standardization
Work as an embedded resource in order to advice and guide on implementation and development of advanced customer journeys and communication when needed in different projects and workstreams
Be a "hands-on" problem solver for key technical challenges related to customer base optimization, system utilization, QA processes, and E2E implementation.
Assist in describing needs and business impact in connection with the implementation of new functionality related to Marketing Automation and subscriptions
Coordinate and/or participate in projects that ensure functionality to deliver holistic customer journeys

WE CAN OFFER:

To become part of a department with high professional competence and a good environment
An exciting and varied everyday life with the opportunity to work with some of the industry's strongest brands.
Good opportunity for professional development.
High flexibility and autonomy in your daily work

Schibsted Media, Subscription offers a challenging and exciting position at the Nordic region's leading media group, competitive terms, including good pension and insurance schemes, as well as good career opportunities within the Schibsted Group. Commencement by agreement.

Workplace: Oslo, Akersgata 55.

Questions about the position can be directed to Tor Marius Espedal, Head of Customer Journey & Communication, tel. 92623989, or e-mail: tor.marius.espedal[AT]schibsted.com

WE ARE LOOKING FOR SOMEONE WHO:

Is a distinct problem-solver who can grasp the overall context while also possessing the ability to delve into detailed aspects
Has strong digital competence in technology, data, and marketing automation systems, preferably with 3-5 years of relevant work experience
Is experienced in leading cross-functional projects and workflows, bridging the gap between technical platform development and various business units
Is able to see the opportunities related to scaling solutions across products and different business logic
Preferably has experience with subscription products and understanding of subscription business
Is detail oriented and good at communicating technical complexity to the business side and business goals to the technical side
Ensures implementation of initiatives on their own, likes to be “hands on”, and knows when to involve others

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