Are you our new Player Support Representative?

We are looking for a Player Support Representative to join our team in a 20 % position (7,5 hours per week, distributed throughout the week). In this role you will be an important connection between our players and our game development teams, and you will help ensure our players have great game experiences.

Tasks and responsibilities

Responding to tickets from players (we use Zendesk, written support only)
Troubleshooting technical issues by asking players the right questions and gathering the necessary data
Being the voice of our players, bringing valuable feedback to our game teams
Writing Frequently Asked Questions articles for our website
Monitoring and responding to player reviews in the app stores
Keeping yourself updated on our games and our upcoming updates

We believe you will be great for this role if you

Are a positive and solution-oriented person
Have good technical understanding and interest
Have good communication skills in business English
Work well in a casual and creative work environment
Work well in a team as well as independently
Have a passion for games

Extra credits if you have

Relevant technical education
Previous experience with technical customer service
Community management or moderating experience

We can offer

Flexible working hours distributed throughout the week
A job that gives you relevant and attractive experience for your future career
A friendly, casual, and international English-speaking work environment
Office in the middle of Bergen city center, with fresh fruit, healthy snacks and amazing coffee
After-work activities and team events
The opportunity to be a part of our exciting journey - bringing more FUN games to millions of players all over the world!

For more information about us and what we can offer, please go to our website www.dirtybit.com.

If you are interested in this position, send an email in English to jobs@dirtybit.comwith your English CV and motivation letter attached. Make sure to add some information about yourself, highlight your relevant experience, and tell us why you would want to work for Dirtybit. We are also interested in learning what your three favorite games are.

Application deadline: 25th May 2025

Start date: 1st week of July

If you have questions about the position, feel free to reach out in English to jobs@dirtybit.com

Please note that this role is based in Bergen and requires a regular onsite presence.

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