The team & products
As our new Service Designer, based in Laerdal’s headquarters in beautiful Stavanger, you will be working closely with Portfolio Directors and cross-functional product teams in Stavanger, Copenhagen, Bangalore and the US, on a mission to help save lives.

Laerdal partners with the American Heart Association on a portfolio of CPR programs -- such as RQI Provider, HeartCode Complete, and Heartsaver Direct -- that deliver proven resuscitation competence to millions of healthcare providers and first responders around the world.

The core of each program is a self-directed learning experience that uses a browser-based digital app and a connected physical manikin. Each program has an overall service journey that includes a range of other touchpoints spanning sales, marketing, implementation, learner management, courses and compliance, equipment troubleshooting and support.

What you'll be doing

Map, visualize and connect customer journeys and service blueprints, with the goal of identifying pain points, prioritizing opportunities and aligning improvement plans with stakeholders across 3 organizations.
Collaborate with product teams to map and improve sub-journeys -- envisioning and orchestrating the seamless higher-level service journey by driving continuous improvement.
Help product teams align on metrics and tracking methods for customer experience.
Drive the implementation of journey management across the portfolio, including its tooling and new behaviors.
Identify and manage service design components that can and should be re-used across the portfolio of programs for more seamless customer journeys, and for more efficient reuse internally.

We are seeking a top-notch Service Designer who

Has extensive service design experience and a proven track record of international service impact.
Has an appetite for driving results in a complex, cross-functional and cross-organizational environment.
Is fluent in service design methods, and comfortable pulling from adjacent fields as relevant -- from understanding user behavior, mapping service processes, and blueprinting and designing touchpoints, to service prototyping, evaluating service performance, and driving continuous improvement.
Has the ability to communicate complex issues with clarity and simplicity, through strong communication and visualization skills.
Excels in stakeholder management.
Is pragmatic, outcome-oriented, and happy to work around barriers to get things done.
Is a team player that enjoys participating in a cooperative environment.
Drives work with proactivity, grit and effective collaboration.
Wants to join a large community of service design practice, with nearly 20 in-house service designers.
Can travel internationally -- the majority of our users are in the US and our development sites span across Stavanger, Copenhagen and Bangalore.
Holds a degree in Design or similar.

Some of what we can offer you

At Laerdal, you will get the opportunity to learn, develop, and innovate, and you will be a part of an international working environment where the possibility to make an impact is endless.
An interesting and important job contributing to our mission
A multicultural environment and collaboration with colleagues located around the world
A creative, diverse, and inclusive organization
A job in a company driving forward-thinking technology
Great opportunities for growth and personal development
Competitive salary, pension scheme, and insurance
An extensive welfare program with company benefits such as social and sports groups, company cabins, and more

Get your CV, portfolio and cover letter ready and hit the apply button by 04.08.25!

For more information or if you have any questions that might keep you from applying, reach out to Design Director Joachin Halse; joachim.halse@laerdal.com

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