We are seeking an Onsite Support Analyst
Folk AS for kunde
5003 Bergen
Om jobben
Stillingstittel
3042 - Onsite Support Analyst
Type ansettelse
Vikariat, heltid 100%
Antall stillinger
1
On behalf of our client we are seeking an Onsite Support Analyst
Role: Junior Level
Start: ASAP
Duration: 3 months
The Onsite Support Analyst is a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals.
Onsite Support is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues.
The Onsite Support Analyst also enforces the client´s desktop and laptop policies and procedures.
Responsibilities:
Please upload diploma and transcripts with your application.
Folk can offer:
We see possibilities in your competence!
In Folk, we work in accordance with our values: ethical, personal, enthusiastic and flexible.
Role: Junior Level
Start: ASAP
Duration: 3 months
The Onsite Support Analyst is a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals.
Onsite Support is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues.
The Onsite Support Analyst also enforces the client´s desktop and laptop policies and procedures.
Responsibilities:
- Provides second-line investigation and diagnosis
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per help desk procedures
- Communicates with customer regarding incident progress
- Ensures tickets are updated at all times until issues are resolved
- Complies with QHSE and IT policies
- Liaises with customer, other IT support groups and 3rd party providers when necessary
- Performs staging of PCs
- Maintains Global Asset Management database with all the required updates related to the hardware he responsible for
- Performs IMAC (Install, Move, Add and Change)
- Conducts hardware and software maintenance and support
- Troubleshoots and resolves PC incidents and/or VIP requests
- Liaises with 3rd party suppliers for hardware repair
- Assists with SCSI on IT security issues and virus elimination
- Assists local Server Team when server maintenance is required
- Assists in infrastructure setup & renovation project at location including the network devices, Lenel PACs, CCTV, Servers, PABX & Lync System
Please upload diploma and transcripts with your application.
Folk can offer:
- Good long-term opportunities with our clients
- Individual and adapted follow-up while on assignment
- Good career development opportunities in an interesting and innovative sector
- Competitive terms and conditions
- Social events and pleasant tokens of appreciation throughout the year
We see possibilities in your competence!
In Folk, we work in accordance with our values: ethical, personal, enthusiastic and flexible.
Om bedriften
Since the establishment in 2004, Folk AS has assisted Norwegian and international companies by selecting and recruiting skilled people within technical and administrative disciplines – for project-based, temporary and permanent positions
This is what we are good at – here lies our expertise.
Our values are: ethical, personal, committed and flexible.
Sektor
Privat
Nettsted