Technical Support Specialist/Senior Specialist

We are strengthening our dedicated Technical Support team to look after our clients. The Technical Support Specialist's mission is to provide a helping hand to our customers who are shipping companies operating globally around the clock.

About The Job

We are looking for the next Technical Support Specialist (Junior / Senior) to join our team in Oslo or Tromsø.

As a Technical Support Specialist, you will provide exceptional technical support by combining creative problem-solving with a deep understanding of how Dualog's solutions operate. Collaborating with diverse stakeholders---developers, captains onboard ships, and industry partners---you will play a key role in delivering Customer Success.

You'll be part of a highly skilled team based in Norway and Singapore, known for providing unparalleled support to our customers both at sea and ashore.

What you will do

• Deliver 1st and 2nd line technical support for Dualog software and services via phone and email (training provided).

• Collaborate with colleagues in Norway and Singapore to ensure seamless global technical support operations.

• Contribute to team projects and special service deliveries.

• Engaging with customers and internal teams to enhance Customer Success and service quality.

  
  

What we are looking for

Key Requirements:

• Fluency in Norwegian is mandatory

• A strong passion for technology and solving technical challenges.

• Foundational knowledge in networking, operating systems, hardware, and email protocols, with troubleshooting capabilities.

• Excellent analytical skills, capable of making effective decisions independently and within a team.

• A customer-first mindset with a drive to find solutions that meet client needs.

• Self-motivation, eagerness to learn, and the ability to excel in a dynamic and fast-paced work environment.

Preferred Qualifications :

• Diploma or bachelor's degree in IT or a related field, or equivalent relevant experience.

• Hands-on experience in customer-facing technical support roles.

• Proficiency in troubleshooting networking, operating systems, hardware, and email protocols.

• Knowledge of Oracle databases or other database management systems.

• Certifications such as CCNA or CompTIA Network+ are highly advantageous.

• Experience in maritime satellite communication and the shipping industry is a plus.

Location

Tromsø (Dualog's office in Oslo is also an option)

What we offer

• Opportunities for personal and professional development: You will have a unique chance to develop skills in network knowledge, database expertise, and problem-solving. We also offer great
  career opportunities, with a focus on fostering growth within the company.

• Inclusive social environment: We value community and well-being in the workplace. Social gatherings and activities are arranged throughout the year to strengthen the positive work culture.

• Solid pension and insurance arrangements

• Internet subscription: we've got it covered!
  ...and many other perks