ABOUT STORFJORD

Storfjord is a high-end boutique property located in the heart of the Norwegian fjords, offering an exclusive experience for discerning travellers seeking tranquillity, elegance, and nature. The hotel is renowned for its exceptional service, attention to detail, and stunning views of the majestic Storfjord and surrounding landscapes. As a member of the prestigious Relais & Chateuax, Storfjord delivers a unique blend of traditional Norwegian heritage and modern indulgence, ensuring an unforgettable stay for guests from around the world.

Storfjord is a part of 62NORD, which specializes in crafting bespoke travel design in the stunning fjords of Western Norway. Our exclusive portfolio of family-owned properties includes Brosundet, Storfjord and Union Øye. Our properties are much more than a place to stay -- each of them has been picked for its natural surroundings and unique history in mind - creating a perfect balance of authenticity and sophistication.

POSITION OVERVIEW

Storfjord Hotel is seeking a passionate and service-minded Guest Relations Officer (GRO) to join our team. This is a new and exciting role at Storfjord Hotel, offering the right candidate the opportunity to shape and personalize the position in collaboration with the Front of House department and Hotel Manager. The key objective of this role is to further elevate the luxury guest experience while supporting our reception, guest relations, and reservations team in daily operations. The position is 100% permanent.

KEY RESPONSIBILITIES

• Enhance the overall guest experience by focusing on the entire guest journey.
• Welcome guests upon arrival and ensure a seamless check-in experience.
• Accompany guests to their rooms or suites, providing a warm and personalized introduction.
• VIP Management: Follow up on VIP guests and establish service routines in collaboration with the Front of House team.
• Oversee suite requests and ensure personalized preparations for guests’ stays.
• Manage early arrivals and ensure rooms are available as promptly as possible.
• Handle guest inquiries and complaints efficiently and professionally.
• Support front desk operations and cover shifts as required based on seasonal and operational needs.
• Responsible of local B2B/MICE sales including driving local sales initiatives, actively sell Storfjord Hotel and build relationships
• Be a CRM super user
• Handle planning, selling, and executing meetings and conferences.
• Play a key role in managing special buyouts and large events to ensure exceptional experiences.

REQUIREMENTS

• Experience in luxury hospitality and working with high-end clients, preferably in an international setting.
• Background in hotel operations, such as Front Desk, Guest Relations, or Sales.
• Fluency in a Scandinavian language and English; additional languages are a plus.
• Ideally, a bachelor’s degree in hospitality or hotel management
• Driver's license class B and has access to a car

PERSONAL ATTRIBUTES:

• Professional demeanor and polished presentation.
• Strong attention to detail and a passion for high-touch service.
• Exceptional interpersonal and coordination skills.
• Sound decision-making abilities and problem-solving mindset.
• Flexible and adaptable to meet the dynamic needs of the hotel and its guests and able to work
• Be part of a rotating schedule with shifts distributed between day, evening, and weekend.

WHY JOIN STORFJORD HOTEL?

At Storfjord, we offer more than just a job. We offer a thrilling and exciting lifestyle with the opportunity to be a part of an extraordinary team and a property located in the most beautiful and serene locations in the world. You will be joining a dynamic and ambitious team dedicated to delivering world-class hospitality.

As a part of 62NORD you are joining a dedicated team across our properties and we closely collaborate and help each other out. You will have the chance to be involved in a greater hospitality collection with a vast diversity and there are great career opportunities within 62NORD.

For further information regarding the position, please contact Interim General Manager Andres Reyes Gjerme at email andres@storfjordhotel.com.

If you have a passion for luxury hospitality and want to be part of a team that creates unforgettable experiences, we would love to hear from you!