Like to be a part of Norwegian working with Spenn, together with our partner Strawberry and Reitan?

"Our people are the heart of Norwegian.
We embrace a culture of diversity ,equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe".

Would you like to be a part of the Norwegian Reward team working with our new loyalty ecosystem Spenn, together with our partner Strawberry and Reitan?

We are looking for a passionate and strategic thinker to take the lead on elevating Norwegian Reward - our award-winning loyalty program - to the next level.

As our new Senior Product Manager Loyalty, you will be responsible for the full lifecycle of our loyalty initiatives, from strategy and design to implantation and continuous optimization. Your work will focus on increasing member retention, boosting engagement, and maximizing lifetime value, all while aligning closely with our broader business objectives.

This is a unique opportunity to make an impact by turning data and insight into action. You'll craft meaningful value for our members and drive revenue growth through innovative loyalty solutions. You bring a strong background in loyalty and customer engagement, thrives on analytical challengers, and enjoys rolling up your sleeves to bring bold ideas to life.

Why join us?

• **Impact:**Be at the forefront of shaping our customer loyalty strategy.
• **Innovation:**Work in a dynamic, fast-paced environment to impact and shape the future of our loyalty program.
• **Growth Opportunities:**As a part of the loyalty team, you'll have the opportunity to grow your career and make a meaningful impact on a highly visible program.
• Culture: Join a collaborative and customer-centric team that values creativity, innovation, and a passion for delivering exceptional experiences.

What You'll Do in the Role

Member Lifecycle Management:

Manage enrolment, benefits, promotions, and reporting in close collaboration with internal teams. Improve loyalty touchpoints and campaigns to drive engagement, while using CRM, Spenn, and loyalty mechanisms to enhance the customer journey.

Project Scoping and Delivery:

Work closely with the Reward team to scope and prioritize the roadmap, ensuring alignment with program goals. Contribute to the development and successful delivery of Reward projects, while also driving ideas for program and process optimization.

Reporting and data:

Reporting on Reward performance, points budgets, and key loyalty metrics. Forecast accruals, redemptions, and FQTV benefits, and work with the data team to build reports and KPIs that track program impact and campaign ROI.

Spenn:

Work closely with Spenn to make sure the partnership works well for members and supports Norwegian's goals. Identify joint opportunities, coordinate cross-partner activities, and ensure Spenn delivers the data and reports we need.

Monitor Loyalty Trends

Keep up with loyalty trends across industries and contribute ideas to strengthen the program. Support market analysis and benchmarking to ensure our offering stays competitive and relevant in current and new markets.

Other:

Act as GDPR contact for the product team and main point of contact for loyalty system providers like Comarch and Spenn. Collaborate with Customer Care and IT to resolve member issues and bugs.

What you Bring into the Role

• Master's degree in business or related field
• Experience from loyalty programs
• Airline industry experience is an advantage but no required
• Results orientation, strong work ethic and desire to achieve excellence
• Strong analytic skills with good understanding and processing of data
• Strong business acumen; able to see the big picture and monitories all aspects
• Experience working cross-functionally within teams
• Proficiency in English written and oral

We can offer

• Market-aligned compensation
• Possibility to travel in Europe with employee priced tickets
• Set your own footprint in a friendly working environment
• Passionately colleagues and a energetic and innovative work environment
• Opportunity to learn from skilled colleagues within both the marketing and the loyalty domains

Do you have any questions?

If so, please contact:

Christer Buen

Director Loyalty

Christer.Buen@norwegian.com So, what are you waiting for?

If you love the thought of working with us, we encourage you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept Your CV and Cover letter, in both English or in a Scandinavian Language.

We will be conducting interviews continuously throughout this process and therefore encourage you to apply soon.

"We care for each other, our customers and our environment as we navigate the skies the Norwegian way" We hope to welcome you on board!