Customer Service Consultant

Sensio is a Nordic leader in the health care technology sector and solves today's and tomorrow’s elderly care challenges for the benefit of residents, patients, healthcare personnel, and society. We create sensors, systems, and platforms that radically improve the quality and efficiency of health care – leading the sector to embrace technology and provide #MoreTimeForCare.

Sensio is on a journey from being the leading tech company in Scandinavia in the elderly care space to becoming a trusted transformation partner across Europe. This summer, we were acquired by Nordic Capital, one of Europe’s top private equity companies. Sensio has one of the leading in-house product development organizations in Norway, with about 80 product people — in total we are a team of 210 colleagues across Norway, Sweden, Denmark, the UK, and Germany.

Read more about Sensio and our products here.

About the role

To enable #MoreTimeForCare, we are committed to delivering exceptional support experiences to our customers. We are now hiring a Customer Support Consultant who will be instrumental in strengthening our focus on providing seamless, user-centric support.

The position is part of our Support Team and involves close collaboration with your fellow Support Consultants as well as with our Technical Operations unit. In our team, you won’t just follow processes—you’ll actively shape and improve them. We’re continuously refining how we deliver support, and we’re looking for someone who’s motivated by the opportunity to make a real, hands-on impact. Your insights from daily interactions will help us improve how we work, enhance customer satisfaction, and drive smarter, more scalable support practices.

This is a role where you'll encounter complex technical challenges, and you’ll often be the customer's first point of contact and trusted problem-solver. You’ll thrive in a fast-paced environment where no two days are alike. When critical incidents occur, we value your ability to take the time to assess the full picture and work methodically to identify the root cause and the best solution.

We’re looking for someone who combines excellent support skills with a strong technical understanding —a curious, solution-oriented team player who enjoys digging deep into problems and uncovering what’s really going on. Maybe that’s you?

The position is located at our Headquarters in Oslo and reports directly to our Manager Technical Operations & Support Services.

• Respond to and manage incoming support inquiries through phone, email, and other communication channels

• Provide prompt, professional, and customer-focused assistance to users experiencing technical issues or seeking guidance

• Troubleshoot and resolve a wide range of support cases, from basic user questions to more complex technical challenges across both 1st and 2nd line support

• Take full ownership of support cases, ensuring timely resolution or appropriate escalation to technical teams when necessary

• Accurately log, track, and follow up on support requests in the case management system, maintaining high-quality documentation and progress updates

• Contribute to the continuous improvement of support workflows, tools, and procedures

• Proactively use insights from customer interactions and your own experience to suggest and implement process enhancements

• Maintain and update internal knowledge bases and user guides to ensure relevant documentation is accurate, accessible, and up to date for both users and colleagues.

This position is part of a rotating 24/7 on-call schedule, with on-call duty approximately every 4 to 7 weeks.

What we are looking for:

First of all, we believe you are motivated to help users with technical challenges! We also believe you have:

• 4+ years of experience in technical support, troubleshooting, and problem-solving, across both 1st and 2nd line

• A strong technical understanding and the ability to quickly learn and navigate new systems, tools, and technologies

• Experience collaborating with a variety of stakeholders, and the ability to effectively support non-technical users in technical matters

• Hands-on experience with incident management, and a proven ability to manage complex cases in a structured, calm, and efficient manner

• A service-oriented mindset – patient, professional, and capable of building trust-based relationships with users and customers

• A proactive approach, with the ability to identify patterns in user feedback and escalate recurring issues to the right teams

• A structured, positive, and solution-driven attitude, with strong follow-through and a focus on delivering results

• Excellent communication skills, with fluency in both Norwegian and English, written and verbal, and the ability to adapt messaging to different audiences.

What we offer

• Meaningful work with purpose — making a difference for healthcare professionals and patients.

• An important role in a fast-growing, international health tech company.

• Great opportunities for professional and personal development.

• A hybrid and flexible working environment built on trust and collaboration.

• New and central offices at Møllergata 4, Oslo.

• Competitive compensation and benefits.

Ready to provide excellent customer support at one of Europe’s most impactful care tech companies? Apply now and join us in creating #MoreTimeForCare.