Service Delivery Manager

Do you want to ensure high-quality service delivery and customer satisfaction in one of the world’s most advanced data center facilities? Lefdal Mine Datacenter is looking for a skilled and dedicated Service Delivery Manager to join our team.

Service Delivery Manager
As a Service Delivery Manager, you will be responsible for ensuring that our services meet or exceed customer expectations. The role includes building strong relationships with internal and external stakeholders, ensuring smooth communication and solving problems effectively.

• Understand and act according to agreements, terms and SLAs for assigned customers.
• Fulfill delivery standards and implementation timelines.
• Ensure high-quality service delivery and follow-up.
• Identify and address customer needs, particularly related to our Smart Hands Services.
• Optimise our service offerings in collaboration with internal resources.

• Manage projects during implementation and document operational procedures.
• Ensure services are delivered consistently according to SLAs and maintain reliable and secure data center operations.
• Monitor data center performance and resolve issues promptly.
• Coordinate customer shipments and storage, ensuring policies and procedures are communicated.
• Participate in capacity meetings and regular customer reviews.

We are looking for a candidate with relevant higher education or equivalent experience and at least 3 years of experience in a similar role, preferably within data center operations. You should have strong technical expertise and a deep understanding of best practices in the field. Proficiency in both Norwegian and English, both spoken and written, is essential, and a valid driver’s license (category B) is required.

We’re looking for someone who thrives on solving challenges and working in a team-oriented environment. Analytical thinking and a proactive, customer-focused mindset are crucial. If you’re organised and capable of managing time effectively you’ll be a good fit for this role.

We offer an exciting opportunity to join an innovative and forward-thinking data center, with competitive terms and opportunities for personal and professional development.

Questions can be addressed to the recruitment team at careers@lefdalmine.com or directly to Head of IT Operations Dan Arve Barmen +47 954 02 533.