KSAT Lite seeks a new Customer Success Manager!

KSAT is the world's leading commercial satellite centre based in Tromsø. KSAT develops and supplies data, information and services based on satellites, and we have customers all over the world. We have over 500 employees located in Tromsø, Svalbard, Stockholm and Oslo. KSAT has stations and antennas all over the world, from Tromsø and Svalbard in the north, via Panama, Singapore and South Africa, to the Troll station in Antarctica in the far south. The number of customers and ground stations is constantly growing, and this strong growth means that we now need new employees.

KSAT is looking for a passionate candidate to join our KSAT Lite Customer Success team.

As a Customer Success Manager, you will be responsible for managing customer relations within your portfolio. This includes onboarding customers and overseeing the customer journey on our KSAT lite services. You will handle renewal management and operational performance monitoring. This involves maintaining detailed records of customer interactions, feedback, and progress. In this role, you will manage multiple customers of varying sizes and serve as the voice of the customer internally, sharing valuable customer insights with relevant teams to enhance service delivery.

You will have an important role when it comes to building and maintaining good relations with customers, as well as contribution to the development of KSAT Lite services. This means you will have to keep up to date with KSAT Lite existing and coming services, and acquire knowledge about, and understanding of our internal and external products and systems.

Qualifications

• BSc/MSc within an engineering field. Relevant experience may compensate for formal education

• Experience from project management / customer relations

• Excellent verbal and written ability in English (preferable Norwegian as well)

• Interest in technology, satellites and space. Former work or educational experience is positive.

Desired competence/abilities

• Good communication skills and proactive attitude

• Aptitude for understanding customer demands and needs

• Flexibility in terms of working across time-zones

• Good problem solving skills

• Technical aptitude

• Interest in technology, satellites and space. Former work or educational experience is positive.

KSAT - A stellar workplace

We are a rapidly growing organization with solid finances. At KSAT you will encounter an active and inclusive working environment, and we want someone who wants to build on this. With us, you get skilled and committed colleagues, a flexible and varied everyday life, opportunities to grow and a unique opportunity to help develop an exciting future for KSAT. If this wasn't enough, we also offer, among other things:

• We are a social group who do things outside of work, both under the auspices of the company and on private initiative. Here you will be included from day one.

• Competitive salary conditions, training courses, training room at work that employees are free to use, very good health insurance and pension schemes, telephone and mobile subscriptions, company cabin, support for sports, etc.

• An environment you are guaranteed to learn from - regardless of your level of expertise today. You will join an environment with high competence and with a strong desire and will to deliver world-class quality - at all levels of the organisation.

KSAT sees the importance to ensure diversity in the company by taking gender, age, and cultural background into account during recruitment. The position requires that you meet the conditions for Norwegian security clearance and be able to be authorized and suitable for the position. Final candidates will have to complete a background check of Semac. Office location: Oslo or Tromsø.

Get to know us better through - SPACE UP YOUR CAREER https://karriere.ksat.no/ - we are looking forward to hearing from you!