FRONT OF HOUSE HOST, EILERT SMITH HOTEL

Hva vi ser etter

• Experience from reception, front office, guest relations or similar service roles is preferred.

• Passion for hospitality and creating exceptional guest experiences.

• Strong communication skills in English.

• Comfortable working in a fast-paced, detail-oriented environment.

• Experience with hotel systems and reservations is an advantage.

You are warm, attentive and naturally service-minded. You enjoy meeting people from all over the world and take pride in creating meaningful and memorable guest experiences. You are proactive, detail-oriented and thrive in a boutique hotel environment where teamwork, flexibility and personal service are key.

Arbeidsoppgaver

As Front of House Host, you are the first and last impression of Eilert Smith Hotel. You will be responsible for delivering a warm, seamless and highly personalized guest journey, ensuring that every stay reflects our standards of comfort, elegance and genuine hospitality.

This is a hands-on and guest-facing role where no two days are the same. You will work closely with all hotel departments and our partners to create a smooth and memorable experience for every guest.

The Front of House Host reports to the Hotel Manager and works closely with the entire hotel team.

• Welcome guests with warmth, professionalism and genuine care from arrival to departure.

• Handle check-in, check-out and reservations with precision and attention to detail.

• Provide personalized recommendations, concierge services and local insights.

• Coordinate guest requests and ensure smooth communication between departments.

• Maintain the highest standards of presentation and guest service in all interactions.

• Anticipate guest needs and proactively create memorable experiences.

• Support daily front office operations and ensure a calm, efficient and welcoming reception environment.

• Handle guest feedback and resolve situations with professionalism and empathy.

Vi tilbyr

• A unique opportunity to work in one of Norway's most exclusive boutique hotels.

• A professional and inspiring work environment with a strong focus on quality and guest experience.

• Being part of a family-owned hotel with a clear identity and personal touch.

• Competitive terms and benefits based on experience.