Customer Service Team Lead - Safety \& Trust

At Tise, our goal is to make the world favori’tise buying second hand - by making it easy, fun and inspiring to use our marketplace. Sustainability is at our core, and we strive to help people make more sustainable choices every day. Today we have ~ 3,5 million users and a highly engaged community of tisers across Norway, Sweden, Denmark, and Finland ♻️

We’re looking for a Safety & Trust Lead to oversee our Nordic Trust & Safety operations within the Customer Success organization. In this role, you’ll be part of the Customer Success leadership group and lead a team responsible for protecting our marketplace and community by preventing fraud, managing risk, and ensuring a safe and positive user experience.

You will combine operational leadership, risk awareness, and strong, empathetic people management to drive a high-performing support team working across fraud prevention, risk management, and content moderation.

🔑 Key Responsibilities

• Lead, mentor, and develop a international Safety & Trust team

• Oversee and improve processes related to fraud prevention, risk management, and content moderation

• Ensure high-quality user support and trust & safety decisions

• Monitor trends in fraud and harmful content and implement proactive prevention strategies

• Collaborate with Product, Engineering, Legal, and Compliance to strengthen trust & safety systems

• Use data, insights, and people skills to optimize team performance

• Review and handle cases alongside the team to stay closely connected to day-to-day operations

💫 Required Qualifications & Skills

• Experience leading a team within Customer Success, Trust & Safety, or similar operational environments

• Experience working in Customer Service, Customer Success, or similar customer-facing operational roles

• A calm, empathetic, and supportive leadership style, with the ability to guide teams through complex or sensitive situations

• Comfortable working in dynamic environments where processes are evolving, with the flexibility and mindset to adapt, improve, and help shape new ways of working.

• Ability to balance big-picture thinking with close attention to details

• Strong communicator with the ability to collaborate effectively across teams and functions

• Passion for building safe and trusted online communities

• Fluency in English; proficiency in other Nordic languages is a plus.

🌱 Preferred Background

• Experience from marketplaces, social platforms, or tech companies

• Experience working in content moderation, fraud prevention, or risk management environments

• Familiarity with Trust & Safety tooling, moderation systems, or fraud detection tools

• Familiarity with regulatory frameworks such as GDPR and the Digital Services Act (DSA)

💚 What we offer

• Work with a highly dedicated team

• A healthy work-life balance. We work for ourselves and our users, not corporate clients

• Work on bringing one of Norway's most used apps into the world with eBay

• A possibility to help on the way to a more sustainable planet through engaging young people everywhere in buying second hand

• Competitive compensation package and an inspiring team environment

• A colorful, social, and fun office in the heart of Oslo

The position is a full-time permanent role based in Oslo.

If this sounds interesting, don't hesitate to apply by sending your CV and a short cover letter (in English). We are looking for someone who can start as soon as possible, and are reviewing applications continuously.

Are you curious about the culture at Tise and who the Tisees are? Check out our Instagram where we share glimpses of everyday life at Tise 👀
https://www.instagram.com/tiseteam/

At Tise, we’re proud to be a diverse team representing several nationalities, with English as our working language. We believe diversity strengthens our work, and we encourage all qualified candidates to apply - regardless of age, gender, disability, religion, ethnic background, or gaps in your CV.