Service Operations Manager – Handling Systems

Global Customer Support – Handling Systems is offering an exciting opportunity for a determined Service Operations Manager for the business areas Anchor Handling, Fishery and Position Mooring.

As the Service Operations Manager, you will oversee our service operation within this business area. This includes management of the field service, technical support and project management teams. You will also be responsible for the global service strategy for the segment in collaboration with the regional teams. Reporting to our Vice President – Handling Systems GCS, you will play a pivotal role in shaping the business strategy and ensuring the profitability of the segment.

With strong leadership skills and a customer-centric mindset, you continuously seek opportunities to enhance the customer experience by leveraging technological developments, market trends and feedback from our customers around the world. You thrive on enabling global teams to deliver world class service in a high-paced work environment.

 
Key accountabilities

• Management of the field service, technical support and project management teams.
• Responsible for safe operations, health, and wellbeing of our employees.
• Maintain and execute the aftermarket strategy for the business area.
• Maintain and develop customer relations.
• Collaborate with the rest of the Handling organization to ensure customer satisfaction.
• Use data, market trends and customer feedback to continuously improve performance.
• Profit & loss accountability for the business area.
• Develop and execute competence and workforce plans to meet global needs.
• Create a diverse and innovative environment through your leadership.

• Ability to build relationships that bring together a broad range of talents, experience and perspectives.
• Leadership experience in a global and dynamic business environment.
• Participation in Business improvement activities.
• Acts in a professional courteous manner to our colleagues and Customers at all times.
• Strong interpersonal skills and communication skills, both verbal and written.
• Strong planning and organizing skills to manage short, medium and long-term activities and deliverables.

Work location
Brattvåg, Norway

Point of contact
Thomas Roald, VP Handling Systems – GCS, +47 970 03 303