Are you our new Field Service Technician in Stord?

About the job

As a Field Service technician, you will be part of a team in Stord working towards our customers in our region providing IT-support to end-users.

About the Team / Business Unit

Digital is the paradigm of our days -- everything is digital or at least smart and is to operate efficiently with the best and newest technology available, delivering insights, improving business and disrupting business models. To be successful, companies will need to demonstrate Digital capabilities to understand and get the best out of their Data, design products that build connections between people and processes, use the latest Technology. Within Cognizant the Digital Business Practice works with Clients across all Industries to help them becoming Digital: transforming their Business, Processes and IT with a constant view on Business impacts. Human centricity is a key parameter making decisions and building solutions.

About You:

You will work in a team in Stord delivering support to our customers in our region.

Your Key Result Areas:

• Prepare, install and configure computer hardware (laptops and desktops) operating systems for customer

• Deliver computer or other hardware to customer - and assist at first-time login

• Communicate with customer through a series of actions, either face-to-face or over the phone, to help resolve issues or set up systems

• Support the lease refresh of hardware

• Prioritize and manage open cases in our IT management suite (ServiceNow)

• Assist network-team on tasks regarding network (install network equipment, troubleshoot system and network problems, diagnosing and solving hardware faults)

Required & nice to have Skills: Must Haves:

• Network Skills ( routing, switching, Wireless technologies)

• Experience working as IT Technician or relevant position, or have interest in the area

• Good diagnostic and problem-solving skills

• Good collaboration skills

• Good communication ability, fluent (written and oral) in Norwegian & English languages

• Norwegian driving license (Manuel)

Nice to Have

• In depth understanding of diverse computer systems and networks

• Good knowledge of internet security and data privacy principles

• ServiceNow ITSM tool

What you can expect

• Market attractive Salary and compensation package

• Unique opportunity to become part of a ‘flag ship’ success story at the forefront of technological innovation - We go through enormous growth!

• Opportunity to work in a global Fortune 500 organization with strong local ambitions

• An agile, international, and multicultural work environment

• Access to further training through our own Cognizant Academy to ensure professional development

• Opportunity to work with globally recognized organizations and C level stakeholders

• Work life balance -- flexible working hours and 5 extra vacation days a year

• A fun and invigorating place to work.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000+ associates around the world.

• We don’t just dream of a better way -- we make it happen.

• We take care of our people, clients, company, communities and climate by doing what’s right.

• We foster an innovative environment where you can build the career path that’s right for you.

If you’re comfortable with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!

#becognizant

Do you tick off some of the bullets above, we look forward to your application. Please upload your resume, cover letter is not needed.