Service Desk Agent

Would you enjoy working in a collaborative, Nordic environment alongside great colleagues while supporting leading brands? We are looking for a true people person who thrives on delivering exceptional service and IT support.

About the role

As part of our Nordic Service Desk team, you will work alongside specialists based in Copenhagen, Oslo, Stockholm and Helsinki. The team supports business customers across the Nordic countries, delivering reliable day-to-day assistance and ensuring users always have access to friendly, knowledgeable support. Collaboration across locations is key, as we work together to provide consistent and high-quality service experience.

Key responsibilities

• Ensure timely and effective resolution of IT incidents and service requests.

• Perform root cause analysis for recurring issues and implement preventive measures.

• Maintain and update documentation for common issues and solutions.

• Collaborate with other IT teams to resolve complex incidents.

• Monitor ticket queues and ensure that SLAs are met.

• Provide guidance and support to junior colleagues.

What you bring/Who you are

We believe that you have experience with Microsoft 365, Active Directory, and both Windows and macOS environments, as well as endpoint management tools such as Intune. You bring strong troubleshooting skills and are comfortable analyzing and resolving technical issues efficiently.

In addition, you are service-minded and customer-focused, and you enjoy supporting users by delivering clear, friendly, and professional assistance. In this context, it is essential that you can communicate fluently in either Danish or Norwegian, depending on whether you join our Copenhagen or Oslo office.

What we offer:

• Exciting technical challenges.

• Focus on professional and personal development and training.

• A unique position in a flat organization, where you get to make a great impact.

• Great and collaborative colleagues, benefits, and modern office facilities.

We’re excited to hear from you!

The application deadline is February 10th. To keep the application process simple and focused, we don’t ask for a cover letter. Instead, please submit your CV and respond to the questions using the link below.

Only applications submitted via the link will be considered. We conduct interviews on an ongoing basis and may close the posting once the right candidate is found. If you have questions about the position, please reach out to Head of Service Delivery & Applications, Oskar Götlund: oskar.gotlund@aller.com