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Vice President - GBS Customer Administration \& Operations

Arbeidsgiver

WALLENIUS WILHELMSEN OCEAN AS

Sted

This is a global role. Our head office is located at Strandveien 20, 1366 Lysaker

Om jobben

Type ansettelse
Fast, heltid 100%
Antall stillinger
1
Arbeidsspråk
Engelsk

Søk på jobben

Søk senest lørdag 1. august

We are seeking a VP GBS Customer Admin & Operation to build and lead in scope Quote-to-Cash operations, to ensure reliable and consistent service delivery across all in-scope processes. The role will shape operating model, service scope, governance, and ways of working within GBS. It translates globally defined strategy, processes, and policies into scalable day-to-day operations, while driving service quality, continuous improvement, innovation and digital delivery. Reporting to the SVP Global Business Services, and the role is part of the GBS leadership team. WHAT YOU’LL DO
  • Lead WalWil GBS Customer Admin & Operation teams globally
  • Lead relevant Customer Admin & Operation teams across current and future GBS delivery locations as the model matures.
  • Take an active part in shaping GBS overall Operating model incl Service Desk & Portal, Governance, Service management etc.
  • May include selected Customer Admin and transaction-related processes as scope is confirmed and review future service areas that could be assessed as part of the continued design work within Quote-To-Cash.
  • Participate in joint working groups on related subjects (Customs, Safety & Security. Digitalization....)
  • Ensure teams work in compliance with WalWil terms and conditions, legal limitations, and other processes to prevent risk exposure.
  • Responsible for ensuring compliance with international trade regulations and customs laws across all locations where we operate.
  • Manage Service Development with focus on process & system specialists, Automation, continuous improvement, analytics & data and digital (CDO & DDO) alignment.
  • Identify opportunities to streamline processes, enhance efficiency and utilize automation.
  • Guide team to work together as one, no barriers from borders.
  • Track and report key performance measures. Communicate metrics to relevant stakeholders to highlight issues, identify root causes, and solve in conjunction with other functional process owners
  • Ensure implementation of global policies and processes
  • Manage and develop highly engaged team.
    • WHAT YOU’LL NEED
  • Extensive leadership experience in shared services, and/or GBS environments, including accountability for large-scale service delivery
  • Strong operational experience in Quote-To-Cash (finance) services
  • Extensive leadership experience in shared services, and/or GBS environments, including accountability for large-scale service delivery
  • Stakeholder management, since this role is highly engaged on the BU and Customer side.
  • Experience in leading large international teams, with customer orientation / mindset and intercultural competency.
  • Experienced from transformational project management, with proven experience from similar role and/or leadership positions
  • Strong team-builder, collaborator and motivator, engaged, enthusiastic and a doer
  • Experience from process improvement/business process reengineering
  • Experience of managing organizational restructuring and change processes
  • Solid experience in performance management, KPI’s and OKR methodologies
  • Strong communication and facilitation skills
  • Ability to identify and address problems and challenges “intuitively”
  • Good knowledge in Service Management like Incident & Problem management, LEAN, 6Sigma etc
  • Good Digital & AI understanding
  • Good understanding of platforms and technology platforms such as ERP etc is an advantage
    • Location: This is a global role, so you can be based in any of our locations worldwide OUR COMMITMENT TO EQUAL OPPORTUNITIES

    We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.

    --
    Please note that due to summer holidays, the recruitment process will commence after the application deadline on 1 August. We appreciate your patience and look forward to reviewing all applications thereafter.

    Om bedriften

    Wallenius Wilhelmsen is a market leader in RoRo shipping and vehicle logistics, transporting cars, trucks, rolling equipment and breakbulk around the world.

    Wallenius Wilhelmsen operates around 125 vessels servicing 15 trade routes to six continents, together with a global inland distribution network, 120 processing centers, and 11 marine terminals. The company has a strong sustainability focus and is an industry leader in developing innovative solutions to reduce its operational impacts. The Wallenius Wilhelmsen group (OEX: WALWIL) has 9,500 employees in 29 countries and is headquartered in Oslo, Norway. The group consists of Wallenius Wilhelmsen Ocean, Wallenius Wilhelmsen Solutions, EUKOR and ARC. Total income was USD 4.1 billion for the full year of 2018.

    The world will keep surprising us, and Wallenius Wilhelmsen will take an active role in defining the future of logistics, imagining new, more sustainable solutions for the changing world of mobility and transport on land and sea.

    For more information see: www.walleniuswilhelmsen.com

    Sektor

    Privat

    Del annonsen

    Annonsedata

    Rapporter annonse
    Stillingsnummer

    9ed26a4c-b1b2-4e65-b6a5-8e8ac54d148b

    Sist endret

    8. juli 2026

    Hentet fra

    FINN

    Referanse

    469173232

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