Are you the one who can make global operations run smarter?

Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies.

Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.

Today, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success.

Your Mission

The Resource Coordinator assigns and coordinates Marlink Field Engineers and Field Service Partners to global maritime field operations within the Marlink Group.

The position reports into the Manager Field Service Order Office and ultimately into the Director Field Service & Partner Management

Main Tasks

• Allocate Field Engineers or Field Service Partners to installations, migration, fault correction, preventive maintenance, and other tasks
• Assure Quality of information in orders from Project and Support before initiating a task
• Ensure productivity of the workforce is maximized and continually reviewed to achieve optimum performance
• Organize and prioritize workload to support field operation
• Maintain a purposeful relationship with the Project and Support Team
• Process and update adminwork and electronic applications/systems in a timely manner
• Ensure defined field reports are made available in Ticket System, after a task completed according to defined timeframe
• Respond to queries from the Project and Support Team, take appropriate actions/decisions
• Maintain effective communication with the FS Managers to ensure resources are matched to the work program
• Be prepared and willing to respond as required in a critical situation. Take part in 24/7 operation including home duty
• Track progress, control and have status of all field task running
• Maintain departmental procedures
• Produce a weekly status report to the FS Management

Qualifications & Professional skills

• Managerial, Administrative or Technical; project, support, coordination, and planning
• Human Resource coordination and planning
• Service and support coordination and planning
• Maritime and Business Environment
• Fluent in English and preferable other international Languages
• Organizational and coordination skills
• Systems: Ticket System / Task Database / Resource Plan /Microsoft Office
• Proficiency with MS Office products
• Living and working in Europe (Norway, Belgium, Netherlands, Germany, Slovakia)

Attitude & Interpersonal skills

• Work under pressure
• Serving in multi-cultural /international environment
• Appropriate decision making as and when required
• Resilient and able to work in tight timescales and business critical constraints
• Demonstrate strong commitment to quality and adherence to practices, procedures, and scheduling deadlines
• Able to comply with the company security and safety procedures and regulations
• Positive and result oriented
• Structured and systematic working methods
• Focus on quality and efficiency
• Detail oriented
• Self-motivated and creative
• Cooperative attitude: team player with ability to develop and enhance strong relationships
• Ability to adapt to changes in an environment of continuous improvements

We offer

• Flexible hybrid work situation with home office option
• Marlink Training Academy for professional and personal development
• International mobility
• Equal opportunities employer
• Cultural diversity
• Attractive working environment in an international telecommunication company
• Employee social events