Strategic Account Manager

Will You Help Us Bring the Future to the Table?

We think you might.

At Munu, we’re on a mission to transform how restaurants and bars run, grow, and thrive. We blend a deep love for food and tech with bold ambition --- creating tools that simplify operations, elevate guest experiences, and empower hospitality teams to perform at their best.

You’ll join a fast-moving team that’s scaling across the Nordics. We care deeply about quality, precision, and progress --- but we back it up with curiosity, humility, and a bias for action. We challenge ideas, not people. We share wins. We learn fast. And we never forget who we’re building for.

If you’re hungry to make an impact --- to move quickly, build smart, and help shape the future of an entire industry --- pull up a chair.

About the Role

As Strategic Account Manager, you’ll play a key role in managing and growing Munu’s largest Nordic customer accounts. You’ll be the primary point of contact for key stakeholders, ensuring not just delivery success but long-term partnership and commercial value.

You’ll own the follow-up after the sale is closed, with responsibility for structured onboarding, scalable operations, and ongoing customer success. This includes supporting expansion and contributing to Net Revenue Retention (NRR) and portfolio growth.

This is a true bridge role --- connecting Sales, Product, Operations and Marketing internally, while building strong and trusted relationships externally. You’ll thrive in a fast-paced and dynamic environment, where no two days are the same, and you’ll collaborate with colleagues and customers across the Nordics --- including some travel.

You’ll report to the Head of Large Accounts, and work closely with Sales Executives, Technical Account Managers, Product, Operations and Marketing.

Your Mission, Should You Choose to Accept It

Ensure success and operational excellence across Munu’s largest Nordic accounts --- building trust, driving outcomes, and enabling commercial growth. You’ll take full ownership of customer follow-through, quality delivery, and structured coordination, while supporting Sales Executives in identifying new opportunities.

You’ll Thrive in This Role If You...

Enjoy direct customer interaction and relationship-building

Bring structure and follow-up to complex customer deliveries

Know how to coordinate cross-functional teams and priorities

Are proactive, reliable, and commercially aware

Understand what drives growth in large accounts and can support it

Thrive in fast-paced environments with shifting priorities

Can navigate both operational execution and strategic thinking

Are open to occasional travel across the Nordics

What Success Looks Like

Our largest accounts are successfully onboarded and supported

We deliver high quality and reliability across complex setups

Net Revenue Retention (NRR) improves through strong customer follow-up and expansion

Sales Executives focus on growth, while you ensure execution

Customers see you as a trusted, proactive and effective partner

Internal collaboration flows smoothly, with fewer bottlenecks and clearer ownership

What Makes This Opportunity Different

You’ll be part of a company with deep industry knowledge and a mission that matters --- empowering hospitality teams with better tools

You’ll shape how a core business function is built, scaled, and refined --- not just follow a playbook

You’ll work with smart, kind, ambitious people across the Nordics --- with zero ego and full accountability

You’ll have the freedom to test, fail, learn, and try again --- with the support and tools to do your best work

You’ll grow with us --- this role has room to evolve into sales, partnerships, or leadership

Who We Are

Munu is a Norwegian scale-up rethinking how restaurants and bars operate- and thrive. Since 2016, we’ve helped over 2,000 hospitality venues run smarter through our Munu Cloud platform, integrating everything from POS and Booking to Guest solutions, Inventory, and Payments. Our customers range from local gems to national brands, and our reach is growing fast across the Nordics.

At Munu, we put the customer at the center, hold ourselves to high standards, and work as one team- always. We challenge the status quo with curiosity, speed, and a bias for action, learning and improving together as we go. And because building something that truly matters is a marathon, not a sprint, we balance ambition with care for our people and how we work.

Backed by strong investors and built by people who live and breathe hospitality, we’re committed to growing sustainably without compromising on trust, creativity, or simplicity. At Munu, we empower our customers- and we empower our people.

Let’s bring the future to the table.