Customer Success Manager

NAVTOR is a world-leading software development company dedicated to creating innovative solutions tailored for the maritime industry. With a commitment to excellence and a focus on cutting-edge technology, NAVTOR has established itself as a trusted partner serving the global maritime industry. The company boasts a strong market share, which it has achieved through its unwavering dedication to high-quality e-Navigation solutions.

We are seeking a capable Customer Success Manager to join our team in Singapore to fostering strong relationships with clients, driving user adoption, and helping customers achieve measurable value from our products and services. The successful candidate will be primarily responsible for ensuring the success and satisfaction of customers using NAVTOR's NavFleet and Digital Logbook solutions.

Serve as the primary point of contact for NavFleet and performance-related clients in the APAC region

Build and maintain strong relationships with key stakeholders at all levels

Conduct regular check-ins and performance reviews with clients to ensure satisfaction and goal alignment

Guide customers through onboarding and ensure seamless implementation of NavFleet and Digital Logbooks solutions

Provide training sessions to maximise user engagement and product utilisation both externally and internally

Collaborate with clients to understand their operational challenges and provide tailored recommendations

Act as the voice of the customer, providing feedback to internal teams for product improvement

Work closely with Sales, Product, and Support teams to ensure a unified approach to customer success

Assist in upselling and cross-selling initiatives by identifying opportunities for additional value

Bachelor’s degree in Maritime Studies, Engineering, Business Administration, or related fields is a plus

Previous experience in customer success, account management, or a similar role, ideally within the maritime or technology industry is a plus

Familiarity with maritime fleet management, performance optimization tools, or similar digital solutions

Strong analytical skills with the ability to interpret complex data and provide actionable insights

Excellent interpersonal and communication skills.

Strong problem-solving ability with a customer-first mindset

Highly organized and proactive, with the ability to manage multiple accounts and priorities

Knowledge of the APAC maritime market is a plus

Willingness to travel occasionally for client meetings, training, and industry events

If you find that you are suitable for the role, please apply with your resume and complete any other relevant information needed. Our HR Team will review and be in contact with you. We regret to inform that only shortlisted candidates will be notified.