Customer Success Manager

Hva vi ser etter

• 2+ years of experience in similar role in a SaaS environment.

• Strong Key Account Management experience within a SaaS business (2+ years).

• Support in the Consultative solution selling experience, through proper understanding of needs and qualification of opportunities for revenue team.

• Highly competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, O365, Salesforce CRM).

• Excellent influencing abilities/people management skills.

• All experience and education considered. Proven track record in similar role.

• Proven ability to build and develop interpersonal relationships externally and internally.

Arbeidsoppgaver

• Manage a portfolio of key accounts, ensuring contract renewals, resolving escalations, and delivering regular client review meetings.

• Build strategic account plans to drive value, strengthen relationships, and identify growth opportunities through upsell and cross-sell initiatives.

• Collaborate cross-functionally with Sales, Product, and other teams to support customer success, improve Net Revenue Retention (NRR), and shape the go-to-market approach.

• Maintain awareness of market trends, including competitor and regulatory activity, to help identify risks and opportunities.

• Contribute to product development planning and support broader team objectives as needed.

Vi tilbyr

We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.