Shape the tools that help thousands of customers get support every day- Make an impact where it matters most!

At SuperOffice, we’re passionate about helping businesses create strong and lasting customer relationships. We do this by developing powerful, user-friendly CRM solutions that put people first.

We’re looking for a Product Owner to join our Service team---the team behind the experience our customers rely on when they need help. Think support center, ticketing, chat, and FAQs. If you love translating customer needs into real solutions and enjoy working closely with cross-functional teams, this could be your next challenge!

About The Service Team

The Service team plays a central role in how our customers experience SuperOffice. We build and improve the tools that help them find answers, request help, and connect with us when they need it most. From smart self-service through FAQs and Help Centers, to seamless experiences with chat and ticketing---this team is all about creating helpful, intuitive solutions that make customer service smooth and stress-free. This team sits partially in Vilnius so traveling occasionally is a part of this role.

You'll be joining a highly collaborative group of Product Managers, Designers, and Engineers who are curious, dedicated, and love solving real user problems.

💼 Your Role

As a product owner, you’ll...

• Own the Backlog: Prioritize and maintain the product backlog for the Service domain, ensuring alignment with business goals and customer needs.

• Drive Sprint Success: Join sprint planning and daily stand-ups to ensure the team is focused and aligned on the most valuable work.

• Lead Product Discovery: Help gather feedback, conduct interviews, and explore new ideas with the Product Trio to keep our solutions fresh and relevant.

• Build the Roadmap: Contribute to a clear and inspiring roadmap, and make sure the team understands the “why,” “what,” and “how” of the work ahead.

• Write Great Stories: Create user stories with well-defined acceptance criteria that meet the Definition of Ready.

• Ensure Quality: Help deliver releases that are not only on time but also meet quality and performance standards.

• Track Performance: Monitor product metrics and usage to understand what's working and what can be improved.

• Balance Priorities: Triage incoming bugs, feature requests, and improvements based on customer impact and business value.

⭐️ Your Superpowers

• Bachelor's degree in business, Computer Science, or a related field. An MBA or equivalent experience is a plus.

• 3+ years of experience as a Product Owner or in a similar role, ideally in a SaaS environment.

• Strong knowledge of Agile methodologies and experience working in cross-functional teams.

• Experience with customer service or support platforms is a big plus.

• Fluency in both Norwegian and English

🤝 What We Offer

• A dynamic and innovative work environment in the tech industry

• Opportunities for professional growth and development

• Competitive salary and benefits package

• A collaborative culture that values creativity and innovation

• The chance to be a part of a talented team and make a significant impact on our success

• Work life balance: Hybrid working model and 5 weeks of holiday

• A sweet pension package, health, travel, and life insurance

• An in-house barista, snacks, and healthy lunch every day

• An office space in the heart of Oslo

🦉 About SuperOffice

Driven by a passion for customer relationship management, SuperOffice is one of Europe’s leading suppliers of CRM solutions to the business-to-business market. Our software supports the individual user in achieving stronger sales, marketing, and customer service productivity. Loved by thousands of happy customers, SuperOffice is the preferred choice.

SuperOffice was founded in Norway in 1990 and today we are 250 people located in Norway, Sweden, Denmark, Germany, Netherlands, Switzerland, and Lithuania.

Are you excited about this position but not sure if you meet all the qualifications? AtSuperOffice, we are dedicated to building a diverse, inclusive workplace where everyone can be themselves and thrive. Research shows that some applicants are less likely to apply if they do not meet all the requirements. If you think you are a great fit for this role, we strongly encourage you to apply. You may be just the right candidate for this or other roles.