Customer Problem Manager
GlobalConnect AS
Snarøyveien 36, 1364 Fornebu, Hybridkontor
Om jobben
Stillingstittel
Customer Problem Manager
Type ansettelse
Fast, heltid 100%
Arbeidsspråk
Norsk eller engelsk
Antall stillinger
1
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Own and lead the resolution of recurring and complex customer issues related to CPE and access lines (not core network)
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Drive root cause analyses and manage problem records from discovery to closure
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Coordinate with technical operations, delivery, and support teams to implement long-term solutions
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Communicate clearly with customer teams and stakeholders throughout the resolution process
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Represent Incident Management in customer meetings and provide technical insights when needed
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Document known faults and develop internal knowledge bases to support future learning
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Identify trends in incident data and propose actions to prevent future disruption
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Support automation efforts in our ITSM system (ServiceNow) to reduce repeat issues and improve efficiency
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Contribute to incident reporting by reviewing reports, analyzing logs, and participating in major incident reviews
Skills & Requirements
Why join us at GlobalConnect? You’ll be part of a close-knit, Nordic team focused on improving how we serve our B2B customers. Our Incident Management team operates across four countries and several key hubs---Stockholm, Copenhagen, Kristiansand, and Fornebu---with a shared ambition to deliver proactive, high-quality service. This is a unique opportunity to work across departments and borders, identify high-impact improvements, and directly contribute to smarter, more stable operations for some of our most critical services. To get started, we believe you bring:-
Experience in technical customer support, network operations, or fiber delivery
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Solid understanding of networking --- especially CPE and access infrastructure
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Strong communication skills with the ability to explain technical details in a clear, customer-friendly way
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A structured, analytical mindset with an eye for patterns and root causes
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Familiarity with ITIL principles (certification is a plus) and experience using ServiceNow
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The ability to stay calm under pressure, manage multiple priorities, and collaborate across teams
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Relevant IT-certification
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Preferably is located in Oslo, alternatively in Copenhagen
Om bedriften
GlobalConnect er et ledende teknologi- og telekommunikasjonsselskap i Nord-Europa. GlobalConnect har 27.000 bedriftskunder i konsernet og 283.000 privatkunder i Sverige og Norge.
Sektor
Privat
Annonsedata
Rapporter annonse- Stillingsnummer
6eaed846-c7ff-4d8d-9ded-7d20db56484f
- Hentet fra
FINN
- Referanse
414154936