Customer Service & Sales Assistant

Hva vi ser etter

• Strong communication skills---both written and verbal

• Friendly, positive, and customer-focused attitude

• Basic computer skills and familiarity with email and office tools (e.g., Microsoft Office or Google Workspace)

• Ability to stay organized and handle multiple tasks at once

• Willingness to learn CRM systems and sales tools (training provided)

• Good problem-solving and interpersonal skills

• A team player who is also comfortable working independently

• Fluent in Norwegian---additional languages are a plus

• High school diploma or bachelor's degree in any field (business, marketing, hospitality preferred but not required)

Arbeidsoppgaver

Step into the world of adventure tourism with an**internship at Outdoor Norway!**Gain hands-on experience with a leading operator in Norway's outdoor industry while contributing to our mission of delivering world-class outdoor experiences. As an intern, you'll work closely with our dedicated team, supporting daily operations, guest services, marketing initiatives, and event coordination.

This opportunity offers a blend of practical experience and skill development in a fast-paced, adventure-driven environment. You'll help craft unforgettable experiences for our guests while learning about the inner workings of a dynamic tourism company.

Join us and take the first step toward an exciting career in sustainable adventure tourism!

• First and foremost, uphold our tour mission; "Create great memories for our guests"

• Customer Experience & Frontline Operations

• Provide outstanding customer service before, during, and after guest experiences, ensuring all client needs are met with professionalism and care.

• Manage front desk operations, respond promptly to emails and phone inquiries, and handle customer queries with a solution-oriented approach. Oversee booking processes, ensuring accuracy and smooth coordination of client programs, schedules, and logistics.

• Address reservation-related issues, handle modifications, and manage conflict resolution to deliver a seamless guest journey.

• Utilize HubSpot to manage customer communications, leads, and success journeys.

• Track and resolve open tickets, ensuring timely follow-up and complete customer lifecycle support.

  
  This internship offers:

  • A hands-on learning experience in the adventure tourism industry.

  • Opportunities to participate in Outdoor Norway's activities to deepen your understanding and appreciation of the services we provide.

  • A supportive and dynamic work environment where your contributions are valued.

  • Skill development that will prepare you for a future in tourism, outdoor recreation, or related industries.

  • Basic Norwegian language as well as any other additional language skills

Vi tilbyr

• Role designed in collaboration to align with your expertise and experience

• Being part of an international team consisting of driven and motivated colleagues

• Competitive salary

• Continuity and growth opportunities within Outdoor Norway

• A challenging learning environment that offers the autonomy to shape your own position

• Work in Voss, the Heart of Fjord Norway, surrounded by stunning landscapes and endless adventure opportunities.

• Enjoying a lively and inclusive team atmosphere with plenty of laughter and team events