At Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees.

We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials.

Responsibilities

• Inspire and lead all individuals at your location, to create top talent and future leaders of the company.

• Coach and mentor your team for successes, recognizing their strengths and growth areas to achieve individual and operational growth

• Provide your team with the right tools to succeed, eliminate any roadblocks, and lead by example to show what good looks like, meeting and exceeding targets

• Keen eye for customers, drive attention on customer experience to exceed their expectations through the service experience.

• Understand and own every aspect of service center metrics, driving continuous improvements and partnering with support teams to drive performance when necessary.

• Financial accountability of the service center, ensuring the location is healthy and in line with set expectations.

• Location responsible, ensuring the place of work is well organized for individuals and business needs, partnering with facilities to drive improvements.

• Support in the development of future solutions -- ideate, share and develop future proof solutions to improve service

Requirements

• A strong people leader, with proven background managing teams in a service-focused technical environment.

• You engage, energize, and promote an inclusive team environment.

• Knowledgeable -- you have the ability and drive to quickly develop a good understanding of set processes and workflows. Automotive industry experience is a bonus.

• Operational and strategic in your leadership, while always remaining hands-on.

• Experienced within change management, with the proven ability to lead and engage people through and beyond change

• Ability to communicate effectively and respectfully. Fluent in Norwegian and English.

• Required to hold a valid Driver’s license