Head of Operations -- SOS Veihjelp AS

This is a critical role, ensuring the success of our vision of World Class Call Centre. Reporting to the Country Director in Norway, you will be responsible for the day-to-day management of our Alarm Centre in Oslo, and a dedicated team of 60 employees, including your management team. Our Alarm Centre serves customers, mainly in the insurance and mobility markets, 24/7, 365 days per year.

We set out on a strategic transformation two years ago, and our Alarm Centre has undergone considerable improvements, with an increased focus on operational excellence, Nordic alignment, digitalization, and driving a high-performance culture. The journey is far from over, and you will be tasked with taking over from your predecessor, and continuing to drive change throughout our operations, in collaboration with your colleagues in the local management team in Oslo and in the Nordic Operations Team.

Focussing on productivity, effectiveness, high service quality, cost efficiency and continuous improvement, this role requires strong leadership skills, the ability to successfully manage a range of stakeholders across the Nordics, an unwavering commitment to operational excellence and an ambition to be best in class.

This role is part of the Local Management Team in Norway, which includes our Country Director, Head of Commercial, Network Manager, Business Controller and People Manager. Required skills:

• Operational mindset
• Change management
• Customer-centric focus
• Strong leadership skills
• Excellent communication skills in English and Norwegian
• Data-driven, detail-oriented
• Compliance focus

About you:

• You have 5-7 years' experience in a managerial role in a call center environment
• You have an operational mindset and can also take a step back and see the bigger strategic picture and your place in it
• You empower your management team to succeed, adopting a coaching style of leadership
• You thrive in a busy environment and have a calming effect on others when things get a bit hectic, ensuring consistency in service quality and customer satisfaction
• You are ambitious, and keen to make an impact in a changing environment and are an ambassador for world class call centre
• You are motivated by our mission We Help People, and are a good role model for our values (We Care, We Share, We Dare)
• It is an advantage if you are familiar with the insurance and/or mobility industry

What we offer:

• An exciting role with a real opportunity to impact locally in Norway and influence our development at a Nordic level
• A supportive team and colleagues that will help you succeed in the role
• Competitive salary with good pension and insurance schemes
• The option to work from home up to 2 days per week
• Some travel (15-25 days per year), mainly across the Nordics, should be expected.
• Start as soon as possible

If this sounds like you, we would love to hear from you. Send in your CV and covering letter via the link “Søk på stillingen” -- If you have any questions don´t hessitate to reach out to our People Manager, Marcus Borley on mobile: +47 90541054 or mail: marcus.borley at sos.eu