Are you experienced in Service Management?

MacGregor - Let's shape the future together

Are you an experienced service professional who enjoys coordinating people, solving customer problems and leading teams? We are looking for a Service Manager to join our service
operations team in Kristiansand.

In this role, you will be responsible for planning and executing service jobs worldwide. You will act as the link between customers, service engineers, technical support and spare parts teams,
ensuring that the right resources are assigned and that customer issues are resolved efficiently
and professionally.

More tasks and responsibilities

• Coordinate service jobs from initial customer request through completion and invoicing
• Communicate with customers to understand requirements and provide updates
  throughout the service process
• Lead and develop a team of service engineers, including performance and development
  discussions, competence planning and training follow-up
• Assign and mobilize service engineers, including travel and logistical arrangements
• Work closely with account managers, technical support and spare parts teams to ensure
  successful job execution
• Review service reports and follow up on invoicing and administrative tasks
• Support quotations and customer follow-up when required

Reporting directly to the Operations Manager. The position will be based in MacGregor's office in Kristiansand, Norway.

What you'll need to succeed

• Technical background with a good engineering understanding
• Experience in service operations, field service, project coordination or a similar role
• Comfortable working across multiple ERP, CRM and document management systems, quickly locating information and maintaining accurate operational records
• Previous people-management experience is an advantage
• Strong planning, communication and customer service skills
• Ability to manage multiple activities and priorities simultaneously
• Fluent in English, both written and spoken. Norwegian is an advantage.

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling.

Values guide our work

• Integritysteers all our thinking, behaviour and the relationships with our customers and other stakeholders
• Qualityis valued in our processes, products and services and helps to improve our customers' performance and our own competences
• Safety is essential in everything we do

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Additional information

Do you have questions regarding the role? Please contact Trond Karlsen, Operations Manager at Trond.Karlsen@macgregor.com or +47 41 57 05 01.

Kindly note that we will only review CVs and applications submitted in English through our recruitment portal. Unfortunately we do not consider CVs sent per email.

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!