Customer Support Coordinator

Set Sail with Neuver Maritime -- The Trusted Life-Cycle Partner in Maneuvering Solutions

At Neuver Maritime, our mission is to ensure Safe and Efficient Maneuvering at Sea. With a legacy dating back to 1953 and the esteemed histories of Tenfjord, Frydenbø, Rolls-Royce, and Kongsberg, we bring unparalleled expertise to the maritime industry.

From our facilities in Norway and strategic locations worldwide, we ensure we are always close to our customers. We are establishing a robust service and support network to provide unparalleled support wherever our customers operate.

We are among the market leaders, delivering high-quality steering gears and rudders, developed in the harsh, icy conditions of the North Sea. Our units are sailing on over 14,000 vessels globally, underscoring our commitment to quality, safety, and reliability. With a lifecycle focus, we ensure continuous support throughout the vessel’s lifetime.

At Neuver Maritime, you’ll find a supportive and dynamic work environment with great colleagues, a fun and inclusive atmosphere, and ample opportunities for personal and professional development.

Customer Support Coordinator

We are on the lookout for a passionate individual dedicated to creating value through exceptional customer service as a Customer Support Coordinator. As the main point of contact for our customers, you will bridge our customers to our global network and broader organization.

Our environment is dynamic and consists of different people and capabilities. Are you looking for a position where no days are identical? If you thrive in a fast-paced setting with high workload and are eager to make a difference, we’d love to hear from you!

Key Responsibilities

• Handle customer inquiries with professionalism and efficiency
• Manage the switchboard
• Register and update records for new and existing customers
• Perform screening and export control tasks
• Execute various administrative duties
• Create cases in our ERP system
• Manage inquiries through customer portals
• Coordinate with extended team to follow up customer inquiries

Qualifications and Experience

• University or Business Education. Relevant work experience can compensate for the lack of higher education
• Proven experience in customer-facing roles
• Fluent in Norwegian and English, both written and spoken
• Experience in the maritime industry is an advantage

Key Skills and Competencies

• Ability to act on own initiative, drive projects to completion, and take responsibility for outcomes
• Strong adherence to company policies and commitment to executing plans
• Capacity to work efficiently under pressure and manage high workloads
• Organized and structured, with excellent networking and collaboration skills
• Methodical and systematic approach to planning and setting priorities
• Clear, precise, and structured communication abilities
• Team player, sharing knowledge and supporting others in achieving team goals

What we can offer

With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We have flexible work hours and holiday arrangements in addition to a good pension and insurance scheme. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.

What We Can Offer:

• A position in a growing company, where you can make a real impact.
• Competitive salary and benefits package.
• Workplace in Brattvaag
• Opportunities for professional growth and development, with training programs and career advancement opportunities.
• A supportive and inclusive work environment, with great colleagues, a fun atmosphere, and a culture that values collaboration and innovation.

Work location Brattvåg

If there are any questions we have not answered above, or you want to simply find out more about us, please contact Ellen Viddal**, Spares & Logistics manager**by email: ellen.viddal@neuver.com or by phone +47 90683214

Apply now and join Neuver Maritime!