UX Designer and Customer Insight (temporary position)

Are you ready to turn your passion for the outdoors into a career? For nearly 100 years, we’ve been crafting the ultimate outdoor equipment, enabling people to push beyond boundaries and embrace nature in its rawest form. Our vision, "Welcome to nature," drives everything we do---from designing cutting-edge gear for skiers, climbers, and explorers, to promoting responsible business practices that protect the environments we love.

About the position

Are you up for a unique opportunity of working with UX Design and User Insight, working at a company that is providing the best outdoor products and some of the most memorable adventure travels? Then this is the position for you!

You will work across the entire customer journey with a focal point on our webstore experience. From learning and purchasing our outdoor products and adventure travel, to customer support for usage and product care, as well as our customers’ loyalty - we are committed to provide the best experiences for a personal, inspiring and consistent user journey.

In this role you will develop UX and service design user flows and wireframes/prototypes to be used for teams that develop the web and mobile experiences. You will be shaping the customer facing front door to Norrøna - our web stores - and create scalable solutions for users around the world. You will use your people-focused design mentality and constantly look to challenge and support your design instinct through user insight.

As an expert in design thinking, you will act as a super user and dive deep into the key moments of an online shopping journey, ensuring that customers’ needs are fully supported while also adding other elements that give further value. You will also identify the critical areas for improvements, either small and low hanging fruits or big and radical bets, that can increase the conversion and retention. This might be changes to or completely new technical solutions, operational processes or designs that are not working as intended or can be improved by redesign. You will also be a key stakeholder in qualitative and quantitative A/B testing of existing and new webstore design and user functions.

This position holds the responsibility for designing and developing Norrøna’s customer insights program. This includes survey methodology, analytical frameworks and platform support that help to democratise insight to relevant teams and decision forums in Norrøna. This will be done by both having the technical expertise and know-how, as well as the insight-driven personal passion for the human behind the “customer/user”.

You report to the Chief Experience Officer in Norrøna’s management team, and will be a sparring partner in strategic decisions and discussions. The position is a 12-month temporary contract.

Main responsibilities include (relevant for both gear and adventure):

• Mapping of customer journeys, scenarios and service specifications, and digital consumer facing systems.
• Understanding of customer needs and pain-points, serving as a customer advocate and expert to create ideas for new and enhanced features.
• Develop and communicate key design artefacts such user flows, wireframes and prototype ideas, as well as UX strategies and rationale, to top leadership in Norrøna.
• Act as a super user for some of Norrøna’s key processes in our webstore, including mapping of how first and second line processes are supported by digital systems and webstore features
• Collaborate with UI/content designers and software developers to ensure a seamless user experience across all channels, with a strong focus on the .com channels.
• Manage Norrøna’s user/customer insights processes
• Proactively work with colleagues and facilitate workshops across the company

Who you are and what you have experience from

• Designing for 2-3+ years for a customer focused company
• Love both strategy, service prototyping and hands-on UX
• Great at simplifying UX for customers across a broad spectrum of touch-points
• Strong skills of user-centred design processes, such as structuring and visualising journey maps, service ideation, concept communication and specification
• Strong collaborator, who can work with not only design patterns, but many other stakeholders from marketing to software engineering
• Excellent storyteller who can inspire teams towards action and empathy for the user, as well as showing the business value
• A positive and fearless attitude that knows how to self-reflect and self-motivate
• Full working proficiency in English. Norwegian or Swedish will be a plus, but is not a must
• Minimum Bachelor degree in UX design, service design, business design or a related design discipline

Show, don’t tell

Applicants must provide a portfolio of work as part of their application.

Ready to embark on this adventure?

Apply now and become a part of Norrøna's exciting journey!

**Application deadline:**14.12.2025

**Start date:**As soon as possible

Please use our application portal, as we do not accept applications sent via email or other channels.